Early Stage Collections Specialist counseling borrowers on mortgage loan solutions and alternatives. Working in a hybrid schedule while supporting customer service needs for Carrington Mortgage Services.
About the role
- Assistente de Cobrança at Avla transforming the insurance market. Looking for communicative and organized individuals with a proactive approach.
Responsibilities
- Issue boletos (bank payment slips), due-date notices and other billing-related documents;
- Collaborate with other departments to resolve complex customer-related issues;
- Monitor and follow up on insurance policy payments with clients;
- Identify and report potential risks of non-payment (delinquency) or contract inconsistencies;
- Contribute to continuous improvements in collection processes and client communications.
Requirements
- Strong verbal and written communication skills;
- Organized, proactive and results-oriented;
- Ability to handle sensitive customer situations professionally;
- Previous experience in collections, finance or customer service, preferably in the insurance sector;
- Basic understanding of insurance contracts and products.
Benefits
- Meal allowance
- Meal voucher
- Annual bonus
- Health insurance
- Dental insurance
- Transport allowance
- Childcare allowance (daycare/babysitter support)
- Spanish course
- TotalPass (gym discount program)
- Life insurance
- Birthday day off
- Flexible working hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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