Early Stage Collections Specialist counseling borrowers on mortgage loan solutions and alternatives. Working in a hybrid schedule while supporting customer service needs for Carrington Mortgage Services.
About the role
- Billing Specialist managing collections and client service for Dentons' Montreal office. Requires bilingual skills in English and French and experience in collections or accounting.
Responsibilities
- Perform daily collections activities for the assigned portfolio
- Liaise with external counsel regarding their client portfolios and client account balances
- Call clients to collect payments; demonstrate a high level of professionalism and always work to maintain and, where appropriate, strengthen client relationships
- Monitor activity in the assigned portfolio daily and review all applicable collections reports
- Take steps to ensure payments are made in a timely manner
- Assist in identifying and applying funds received by wire transfer, check, credit card, EFT, etc.
- Resolve billing and payment application issues to facilitate the timely collection of outstanding accounts receivable
- Identify potential default issues and report them to management
- Follow up promptly on agreed payment arrangements
- Participate in reconciling high-value and complex accounts and in managing balances that present high risk
- Provide support to other members of the finance department as required
- Participate in other special projects as needed
Requirements
- Bilingual in English and French (written and spoken)
- Three (3) years or more of experience in collections or accounting
- Diploma or bachelor’s degree in finance or equivalent
- Prior experience with ARCS (accounts receivable management system) and/or Elite 3E preferred
- Strong working knowledge of collections processes and procedures
- Required mathematics and problem-solving skills
- Strong working knowledge of MS Office tools (Excel, Word, PowerPoint); excellent Excel skills
- Demonstrated leadership abilities
- Tact, discretion, judgment, and diplomacy when handling sensitive or confidential matters
- Excellent verbal and written communication skills
- Commitment to protecting confidentiality and adherence to ethical standards
Benefits
- Comprehensive health coverage, including mental health
- Paid time off
- Retirement savings plans
- Allowances for physical activity / fitness
- Enhanced parental leave benefits
- Learning and development programs, including mentorship
- Employee networks and leadership development initiatives
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