Manage business process excellence initiatives at ZEISS, ensuring alignment with functional needs and project success. Collaborate with teams to drive improvements in production processes and strategic planning.
About the role
- VP leading Small Business underwriting organization at Aviva Canada to drive profitable growth. Championing strategic direction and enhancing customer and broker experiences in insurance.
Responsibilities
- Lead the Small Business underwriting organization with full accountability for portfolio performance and growth.
- Shape and deliver the Small Business operating model, enabling scale, efficiency, and digital innovation.
- Drive customer strategy, elevating satisfaction, service performance, and overall customer outcomes.
- Develop and elevate underwriting expertise and leadership capability across the business unit.
- Manage the business unit operating expense budget with strong financial discipline.
- Lead broker engagement nationally, strengthening relationships and driving trading performance.
- Oversee governance, risk, and compliance in alignment with Aviva’s standards.
- Champion and lead national initiatives, including system enhancements, portfolio transitions, and vendor selections.
- Collaborate with cross‑functional partners to enhance efficiency, automation, and digital underwriting journeys.
Requirements
- Bachelor’s degree in business, Finance, or related field.
- 10+ years of underwriting experience with leadership responsibility.
- Strong Commercial Lines product and underwriting expertise.
- Proven leadership experience with the ability to inspire, coach, and develop teams.
- Demonstrated ability to lead change and operate effectively in complex environments.
- Strong broker relationship management and strategic account management skills.
- A broad network of relationships with key Canadian brokerages.
- Excellent communication skills and comfort engaging diverse stakeholders.
- Solid understanding of market trends, competitive dynamics, and trading solutions.
- Strong financial acumen, including budgeting and portfolio management.
- Knowledge of insurance legislation, governance, and risk frameworks.
- Effective problem-solving and conflict management capabilities.
- High level of IT literacy; experience with systems thinking is an asset.
- Professional insurance designations (CIP, FCIP, CRM) preferred.
Benefits
- Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities.
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