About the role

Director of ACP Operations at Aviso managing operations teams and fostering relationships within financial services. Leading strategies to enhance performance, compliance, and stakeholder partnerships in a dynamic environment.

Responsibilities

Set positive leadership tone through gaining respect of staff, peers, and stakeholders
Coach Operations team members to increase performance while increasing/maintaining employee engagement through timely and appropriate training and development
Oversee Aviso’s New Account Open and Maintenance team and Aviso’s Transfers in/out department.
Understands, translates, communicates, and applies, business strategies and objectives, ensuring that direct reports and functional teams are aligned to overall strategy, objectives, and best practices
Direct vendor management of key strategic relationships
Work collaboratively with strategic business partners across Aviso on cross enterprise projects and initiatives
Uses critical thinking and problem solving to support Aviso’s strategic efforts while maintaining focus on day-to-day responsibilities
Define clear KPIs to measure team service levels and productivity, implement procedures to monitor, track and report against these KPIs
Demonstrate exceptional emotional maturity in decision-making situations, while keeping client delivery and operational control as priorities

Bachelor’s degree or equivalent experience; master’s degree preferred
5+ years of demonstrated Dealer Operations Management experience at a financial institution supporting CIRO (formerly IIROC and MFDA)
10+ years in a leadership and people management position with proven experience developing a strategic succession plan that fosters growth opportunities and provides career development through daily coaching and mentoring
Exceptional problem solving, partnering, decision making and critical thinking
Expertise in Settlements, Trading and/or Corporate actions and proven experience meeting SLAs an asset
Deep expertise in Transfers, and systems, including ATON, A$M, Fundserv, CDS and DTC
Deep expertise in account and account maintenance compliance, including IRS/CRS/QI reporting requirements.
Remaining current on legislation governing registered products, securities, and mutual funds
Proven ability to negotiate with external vendors (business partners) to ensure Aviso’s needs and interests are secured
Excellent decision-making, prioritizing, change management, presentation, and interpersonal skills with the ability to establish and maintain effective working relationships at all levels at Aviso and with our external partners
Fluent communication skills in English are required and bilingual skills in French are an asset

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork