Operations Associate focusing on end - to - end merchant onboarding for Peach Payments fintech. Manage support interactions ensuring streamlined processes for new merchants with guidance through technical support.
About the role
- Customer Operations Specialist managing service requests and operational excellence for IDEMIA. Liaising with teams to ensure timely execution and tracking of service center operations.
Responsibilities
- Act as the primary liaison between the CRE and the Service Center to ensure timely and accurate execution of customer requests.
- Manage inventory transactions, including creating new card and paper items in the system.
- Track and monitor daily, weekly, and monthly SLAs for service center tasks.
- Support date change management and facilitate manual overrides (CAMs) to address urgent customer requests.
- Generate and send manual BAU reports to clients (non-Compass reports).
- Validate and ensure test Work Orders (WOs) have been executed correctly before implementation.
Requirements
- Graduate or equivalent academic experience.
- Strong knowledge of service center operations and customer request handling.
- Experience in inventory management, production coordination, and SLA monitoring.
- Ability to communicate effectively with internal teams and customers to drive request implementation.
- Strong problem-solving skills and attention to detail in handling customer-driven changes.
- Ability to manage multiple tasks and prioritize customer-impacting requests.
- Experience on JIRA, Salesforce D365 or similar tools.
Benefits
- Health insurance
- Flexible working hours
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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