Customer Success Pleno managing project activities in a technology - focused startup. Engaging teams and stakeholders to ensure project goals are met in São Paulo, Brazil.
About the role
- Customer Success Manager at a digital marketing agency focused on performance marketing. Strategically build client relationships and lead projects while ensuring high satisfaction.
Responsibilities
- Develop a clear strategic roadmap for each client
- Use cross-/upselling strategically and manage complex multi-channel projects
- Ensure high customer satisfaction through regular reviews and transparent communication
- Work closely with executive management, specialist departments and the Sales Development team
- Prepare and present reports as well as decision-making documents
- Actively participate in contract and terms negotiations
- Build long-term partnerships with decision-makers
- Represent MAI xpose360 at events and client meetings
Requirements
- Several years of experience in a digital environment (e.g., online marketing, digital sales, consulting)
- Strong rhetorical skills, excellent communication, and an engaging presence
- Strategic thinking and a good sense for business perspectives
- Enjoy proactively growing customer relationships
- Experience with CRM systems (e.g., HubSpot)
- Fluent German in spoken and written form (C2 level); good English is an advantage
- Independent, reliable and goal-oriented working style
- Open to hybrid working
Benefits
- Flexible choice of working hours and workplace
- One additional vacation day per year of service
- Active training and development opportunities
- Participation in digital marketing events
- Transparent company philosophy and a culture of constantly challenging the status quo
- Close-knit team spirit among colleagues
- In-office sports sessions
- Individual coaching
- Free drinks, fruit, snacks & sweets, after-work beers, team events & much more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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