Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Enterprise Customer Success Manager at AutogenAI ensuring 10-15 EMEA clients derive maximum value from AI solutions. Collaborating with Sales and Marketing to enhance customer experience.
Responsibilities
- Customer Relationship Management: Serve as the main point of contact for your portfolio of Mid-Market customers, fostering strong relationships with day-to-day users and executive stakeholders to drive product adoption and satisfaction.
- Post-Sales Activities: Manage all aspects of the post-sales customer journey, including renewals, up-sell opportunities, and expansion into new divisions or regions, in collaboration with the Sales team.
- Onboarding & Implementation: Work closely with the Professional Services team to ensure seamless onboarding, training, and ongoing support for new customers.
- Customer Health Monitoring: Regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success and satisfaction.
- Customer Advocacy & Programs: Collaborate with the Marketing team to identify and support customer advocacy opportunities, including case studies, testimonials, and customer-focused events.
- Product Feedback & Insights: Act as the voice of the customer by providing valuable feedback to the Product team, influencing product development and feature enhancements.
- Strategic Cadence Meetings: Lead scheduled check-ins and review sessions to assess customer goals, challenges, and progress, ensuring they achieve their desired ROI with AutogenAI’s solutions.
- Cross-functional Collaboration: Partner with internal teams, including Sales, Marketing, and Product, to enhance the customer experience and drive business growth.
Requirements
- Experience: 5+ years’ experience in a B2B Customer Success role at a SaaS company, with a proven track record of managing multiple accounts and work streams simultaneously.
- Industry Knowledge: Strong experience running post-sales selling motions, including renewals, up-sell, and cross-sell opportunities, preferably with Mid-Market customers.
- Technical Skills: Familiarity with SaaS tools and CRM platforms; experience with AI software is a plus.
- Education: Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
Benefits
- Competitive Salary: Competitive compensation depending on specific experience and qualifications relevant to the role.
- Performance Bonus: Opportunities for performance-based incentives
- Stock Options: Meaningful equity in the company.
- Retirement Plan: Pension scheme to help secure your future.
- Paid Time Off: Unlimited vacation (Yes, you read right!)
- Flexible Work Options: Remote working arrangements
- Private Healthcare: Bupa Medical and Dental cover
- Life Insurance: Peace of mind for you and your family
- Paid parental leave: 16 weeks if you’ve just given birth, 4 weeks if your partner has just given birth (after one year of year of service)
- Additional Perks: Your choice of laptop (Mac or Windows), regular company events to connect with teammates, and opportunities for continued professional development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.
Enterprise Customer Success Manager at SOCi leading strategic initiatives and fostering relationships with multi - location brands. Focused on customer success, revenue growth, and partnerships.
Professional in Sales Management in a hybrid role at Pars, focused on building client relationships and enhancing the commercial process.
Customer Success Director acting as site lead for client relationships in South Korea. Managing post - sales execution and driving adoption of IonQ's quantum cloud platform.