Sales Operations Business Partner working with global Sales leaders on key projects and initiatives. Delivering business insights and driving operational efficiency in the global Sales organization.
About the role
- Operational Excellence Coach leading major Lean and Cultural transformation projects in manufacturing industries. Implementing QAD Redzone software with significant customer engagement.
Responsibilities
- Oversees and coaches 5 – 7 customers at a time.
- Train customers on workflows inside Redzone software through multiple 90 -day-on-site deployments.
- Create and deliver training content to build skills and understanding of lean principles and tools throughout the project.
- Lead root cause analysis and problem-solving sessions to enhance processes and address production issues.
- Track performance data and customer uplifts throughout the deployment.
- Lead process improvement and kaizen activities for customers.
- Manages project schedules with customers.
- Delivers executive overviews and provides customers with information related to all Redzone programs.
- Provide Success Assessments upon project completion.
- Troubleshoot customer technical issues as needed.
Requirements
- Operational Excellence experience in the manufacturing environments.
- Minimum of 2 years in a similar position, providing direct coaching to business clients is highly desirable.
- Ability to plan, organise and function effectively in a dynamic environment, addressing multiple demands of internal teams and clients.
- Develop and maintain strong relationships with clients and internal teams.
- Excellent interpersonal and organisational skills
- Ability to manage time effectively and to work in a high paced, high growth environment.
- Expertise in continuous improvement methodologies like Lean and Six Sigma is crucial.
- Strong analytical and problem-solving skills to identify root cause analysis of issues and implement effective solutions.
- Excellent communication, influencing skills to collaborate with all levels of the organisation.
- Strong judgement and excellent assessment skills.
- Ability to quickly learn Redzone software required to perform effectively for the role.
- Advanced knowledge of MS Office (PowerPoint, Word, Excel, Outlook).
Benefits
- Employee benefits, recognition, and wellbeing platform
- Career growth via succession planning, internal promotions, and mentorship opportunities
- Ongoing investment in professional development through industry and technology certifications, and study assistance
- Mental health support through our Employee Assistance Program
- Support for family and caring responsibilities, including paid parental leave
- Employee referral program, with monetary incentives offered
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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