Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Dental Onboarding Manager overseeing customer partnerships and implementations for athenahealth's dental solutions while ensuring project success. Collaborating with cross-functional teams for effective onboarding and consulting.
Responsibilities
- Lead customers through the organizational, workflow, and behavioral changes required to successfully adopt athenaOne Dental.
- Help stakeholders understand the impacts of new processes by guiding key decisions, clarifying roles and responsibilities, and reinforcing the behaviors that enable desired outcomes.
- Operate both independently and within a matrixed team structure to drive accountability and coordinate day-to-day project activities across a portfolio of customers, ensuring timely and predictable delivery.
- Proactively communicate project status, risks, mitigation strategies, and scope or timeline changes to both internal teams and customers—enabling joint problem-solving and aligned next steps.
- Set clear, accurate expectations around athena’s product capabilities and service model to support informed decision-making throughout implementation.
- Provide thoughtful, consultative guidance on recommended workflows and best-practice use of athenaOne Dental, ensuring customer choices support long-term success.
- Collaborate closely with the cross-functional Onboarding team—including the Director sponsor, Program Manager, and Project Associates—to deliver a cohesive, high-quality implementation experience.
- Navigate and manage escalations with a balanced, data-driven, and consultative approach—addressing root causes, aligning stakeholders, and driving resolutions that support both customer outcomes and athena’s standards.
- Maintain accurate, transparent documentation of project milestones, decisions, risks, and meeting outcomes to ensure alignment and predictable progress.
Requirements
- Bachelor’s degree strongly preferred, ideally in Business Administration, Healthcare Management, Health Informatics, Public Health, Education, or another closely related field.
- 5–7 years of related professional experience, ideally within healthcare or a closely aligned industry, with demonstrated expertise in revenue cycle management, electronic dental records (EDR), and/or electronic medical records (EMR).
- Minimum one year of project management experience leading complex, multi-stakeholder engagements, ideally within a services or SaaS implementation setting.
- Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialogue.
- Direct experience with revenue cycle management at a healthcare-related practice or company a strong plus
- Familiarity or experience working in an established dental practice or adjacent company a strong plus.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Tuition assistance
- Employee resource groups
- Collaborative workspaces
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