Knowledge Manager driving digital transformation and operational efficiency at College Board. Managing the lifecycle of operational knowledge for improved customer experience and effectiveness.
About the role
- Training Consultant responsible for diagnosing training needs and developing educational solutions at Atento. Collaborating with teams to ensure operational efficiency and continuous improvement.
Responsibilities
- **Diagnosis and Structuring**
- Map the current Training structure, identifying gaps and opportunities for improvement.
- Gather requirements from partner areas.
- Propose and structure learning paths and training programs.
- Review content and curricula to ensure clarity and alignment with the target audience.
- **Instructional Design and Development**
- Lead end-to-end instructional design (objectives, methodology, assessment, and materials).
- Apply principles of andragogy and active methodologies (microlearning, gamification, case studies, simulations).
- Create and review instructional materials, ensuring visual and pedagogical standardization.
- **Continuous Improvement**
- Monitor results and feedback to evolve training programs.
- Research trends in corporate learning and propose continuous improvements.
Requirements
- **Essential:**
- Completed higher education and record updated in Pessoas Online.
- Employees with any type of movement should consult the movement table in Normative – NI-002 and verify eligible positions.
- Time to Talk score of "Good" or higher.
- Advanced English.
- Knowledge of Adobe Creative Cloud, Videoscribe and Articulate 360.
- Experience in large-scale implementations (onsite and remote).
- Conflict management and leadership.
- Knowledge of performance indicators and PDCA.
- Excellent communication, consulting, influencing and interpersonal skills.
- Experience collaborating with cross-functional teams to deliver results.
- Proficiency in Microsoft Office.
- Analytical profile / strong analytical skills.
- **Desired:**
- Intermediate to advanced Spanish.
Benefits
- Transportation allowance.
- Meal voucher and/or food allowance.
- Life insurance.
- Funeral assistance.
- Profit-sharing (PLR).
- Daycare allowance / allowance for children with disabilities.
- Discounts on partner products.
- Dental care assistance.
- Health insurance / medical assistance.
- Discounts on gyms and sports activities.
- Educational partnerships with course discounts.
- Career development plan.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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