Senior Consultant designing and delivering leadership solutions for global clients in Amsterdam. Focusing on business development and facilitating impactful leadership programmes.
About the role
- Instructional Designer responsible for developing engaging eLearning content for Cyara's AI-driven customer experience assurance. Collaborating with product teams and using advanced tools for training effectiveness.
Responsibilities
- Design and develop high-quality learning content (eLearning, ILT, VILT, blended programs) aligned with business objectives and role competencies.
- Translate complex product and technical concepts into simple, engaging, and interactive learning experiences.
- Partner with SMEs, product, and engineering teams to identify training needs and gather accurate content.
- Leverage authoring tools (Articulate 360, Captivate, Camtasia, Vyond, Adobe Suite) and Generative AI to accelerate development while maintaining instructional quality.
- Create learning pathways and curricula for different audiences (technical, customer-facing, internal teams).
- Apply instructional design models (ADDIE, SAM, Bloom’s Taxonomy) and adult learning theory to ensure effective outcomes.
- Test, evaluate, and continuously improve content based on learner analytics, performance data, and feedback.
- Work with the LMS administrator to publish, manage, and measure training effectiveness.
- Ensure all learning materials align with accessibility, branding, and quality standards.
- Stay current on emerging learning technologies, AI tools, and industry best practices to enhance Cyara’s training strategy.
Requirements
- 3–4 years of proven experience as an Instructional Designer or Learning Experience Designer.
- Strong portfolio showcasing interactive eLearning, ILT/VILT, or product training design.
- Excellent English communication and writing skills with a global learner mindset.
- Proficiency in eLearning authoring and multimedia tools (Articulate 360, Camtasia, Snagit, Adobe Creative Suite, Vyond).
- Familiarity with LMS platforms (e.g., Docebo, Moodle) and SCORM/xAPI standards.
- Knowledge of instructional design methodologies, accessibility standards, and adult learning theory.
- Ability to collaborate effectively with SMEs, product teams, and cross-functional stakeholders.
- Exposure to technical or SaaS-based products preferred.
- Bonus: Experience using HTML/CSS, Git, DITA/XML, or AI-based content creation tools.
Benefits
- Cyara offers a competitive salary
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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