Service Desk Analyst ensuring efficient technical support delivery at Ki's agile team. Log and resolve service requests while focusing on user satisfaction and team collaboration.
About the role
- Analista de Planejamento Sênior at Atento focusing on analytics and strategic decision-making. Involved in forecasting, schedule management, and real-time data analysis.
Responsibilities
- Forecasting and Capacity Planning
- Scheduling and Shift Management
- Real-Time Monitoring and Analysis
- Data Analysis and Continuous Improvement
- Collaboration and Strategic Support
Requirements
- Must be an Atento employee meeting the minimum company tenure requirement (within eligible job groups and per Remuneration Policy NI-002);
- Employees who have had any type of internal movement should consult the movement table in Policy NI-002 and verify eligible positions;
- Bachelor's degree (completed);
- Strong knowledge of WFM (Workforce Management): Proficiency in workforce planning concepts and tools;
- Analytical and statistical skills: Ability to work with large datasets, identify patterns, and generate insights;
- Advanced Excel proficiency: Essential for data modeling and building complex spreadsheets;
- Clear communication and proactivity: Ability to present complex data simply and take initiative to resolve problems;
- Business acumen: Understanding of how planning directly impacts financial results and customer satisfaction;
- Knowledge of SQL and/or BI tools (Power BI, Tableau): Desirable for data manipulation and visualization;
Benefits
- Transportation allowance
- Meal and/or food allowance
- Life insurance
- Profit-sharing (PLR)
- Funeral assistance
- Childcare assistance / Assistance for children with disabilities
- Employee discounts on products
- Dental coverage
- Health/medical coverage
- Discounts on gyms / sports activities
- Educational partnerships with course discounts
- Career development plan
Job title
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Tech skills
Location requirements
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