Customer Service Representative providing excellent support experience to customers at TDCX. Identify needs, provide solutions, and ensure satisfaction through effective communication.
About the role
- Customer Support Representative as the first point of contact for client troubleshooting and enquiries. Conducting installation, training sessions, and delivering software upgrades.
Responsibilities
- Reporting to the Helpdesk Team Lead, your main role will be as the first point of contact for our client base in assisting with day-to-day troubleshooting and enquiries.
- The role also involves conducting installation and training sessions for new clients, as well as contacting clients to deliver software upgrades and enhancements.
- You don't need to be an expert in IT and/or software - you just need to be friendly and helpful with a strong desire to help people - we will teach you the rest!
- There are plenty of opportunities to expand your skill set with additional sponsored training, should the successful candidate prove adept, capable and interested in the opportunity.
- There may also be opportunities for the successful candidate to represent the company at trade shows and conferences interstate from time to time.
Requirements
- A STRONG track record in delivering outstanding customer service; with some experience in a relevant role or industry (e.g. customer service, service/help desk, call centre, software applications support)
- An ability to trouble shoot general IT issues OR the ability to learn technical skills quickly
- Good time management skills, with a strong ability to multi-task and prioritise
- Excellent written and verbal communication skills; particularly phone communication
- Reliable with a strong work ethic
- A qualification in IT and/or software applications, although not essential will be highly regarded
- Experience in a relevant role or industry (e.g. customer service, service/help desk, call centre, software applications support)
- Ability to trouble shoot general IT issues OR the ability to learn technical skills quickly
- Good time management skills, with a strong ability to multi-task and prioritise
- Excellent written and verbal communication skills; particularly phone communication
- Reliable with a strong work ethic
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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