About the role

Network Support Engineer maintaining and monitoring client's corporate network infrastructure. Troubleshooting and deploying network hardware with a focus on best practices.

Responsibilities

Installation & Configuration: Assist with the installation, configuration, and testing of networking hardware, including routers, switches, access points, and firewalls.
Monitoring & Maintenance: Proactively monitor network performance using our monitoring tools to ensure availability and reliability.
Execute scheduled maintenance and system upgrades in accordance with approved change management processes, ensuring proper planning, risk assessment, and communication to minimize service disruption.
Troubleshooting: Provide onsite first and second-level support for network-related issues at client locations, including hands-on troubleshooting of network issues for end users and systems.
Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, and operational procedures.
Security: Help implement and maintain network security policies and procedures to protect against unauthorized access and threats.
Collaboration: Work closely with senior engineers and other IT team members on various projects and initiatives.
Liaise directly with client teams to understand requirements and collaborate with ARO teams to provide technical guidance and support, ensuring alignment with best practices and project objectives
Document all onsite activities, findings and resolutions accurately for reporting and follow up.

A degree in Computer Science, Information Technology, or a related field, equivalent practical experience or Certification
A solid understanding of fundamental networking concepts, including the OSI model, TCP/IP protocol suite, LAN/WAN technologies, and subnetting
Practical experience of routing protocols (e.g., OSPF) and switching concepts (e.g., VLANs, STP)
Familiarity with network hardware from vendors like Cisco, Extreme, or Aruba
Strong analytical and problem-solving abilities
Excellent communication and interpersonal skills, with a customer-focused attitude
An understanding and appreciation of Windows Server, Virtualisation and Storage technologies
Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
Previous experience of network automation highly desirable, Basic scripting skills, particularly in Python or Bash, for network automation
Previous experience of Network Management Systems (Logic Monitor especially)
Previous experience of Aruba Wi-Fi, Switching and ClearPass products,
Dell Networking, SonicWall and FortiGate experience highly desirable
Familiarity with network security principles and technologies, including firewalls and VPNs
Exposure to cloud networking concepts (AWS, Azure, Google Cloud).