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ImageEngine by ScientiaMobileTechnical Support, Data & Render Operator
Technical Support role in a renowned VFX studio maintaining data and render operations. Entry - level position managing system performance and assisting production teams.
About the role
- Installation & Configuration: Assist with the installation, configuration, and testing of networking hardware, including routers, switches, access points, and firewalls.
- Monitoring & Maintenance: Proactively monitor network performance using our monitoring tools to ensure availability and reliability.
- Execute scheduled maintenance and system upgrades in accordance with approved change management processes, ensuring proper planning, risk assessment, and communication to minimize service disruption.
- Troubleshooting: Provide onsite first and second-level support for network-related issues at client locations, including hands-on troubleshooting of network issues for end users and systems.
- Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, and operational procedures.
- Security: Help implement and maintain network security policies and procedures to protect against unauthorized access and threats.
- Collaboration: Work closely with senior engineers and other IT team members on various projects and initiatives.
- Liaise directly with client teams to understand requirements and collaborate with ARO teams to provide technical guidance and support, ensuring alignment with best practices and project objectives
- Document all onsite activities, findings and resolutions accurately for reporting and follow up.
Requirements
- A degree in Computer Science, Information Technology, or a related field, equivalent practical experience or Certification
- A solid understanding of fundamental networking concepts, including the OSI model, TCP/IP protocol suite, LAN/WAN technologies, and subnetting
- Practical experience of routing protocols (e.g., OSPF) and switching concepts (e.g., VLANs, STP)
- Familiarity with network hardware from vendors like Cisco, Extreme, or Aruba
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills, with a customer-focused attitude
- An understanding and appreciation of Windows Server, Virtualisation and Storage technologies
- Certifications such as Cisco Certified Network Associate (CCNA) or CompTIA Network+.
- Previous experience of network automation highly desirable, Basic scripting skills, particularly in Python or Bash, for network automation
- Previous experience of Network Management Systems (Logic Monitor especially)
- Previous experience of Aruba Wi-Fi, Switching and ClearPass products,
- Dell Networking, SonicWall and FortiGate experience highly desirable
- Familiarity with network security principles and technologies, including firewalls and VPNs
- Exposure to cloud networking concepts (AWS, Azure, Google Cloud).
Benefits
- Company Pension Scheme and matching contributions
- Company Perks portal
- Private Medical insurance
- Life assurance
- 25 days holiday plus bank holidays plus holiday trading
- Your Birthday off, on us!
- Health Club and Wellbeing Scheme
- Aro Shares after 12 months employment
- Employee Assistance Programme
- Technical Training Academy and E-learning
- Hybrid working
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