Customer Sales Advisor at ARO supporting the transition from analogue to digital services for customers. Handling inquiries and promoting alternative solutions while providing full training in a supportive environment.
Responsibilities
Contact existing customers affected by the analogue switch-off
Clearly explain the changes and what action is required
Promote alternative digital solutions such as SOGEA and FTTP, highlighting their benefits
Understand customer needs and recommend suitable services
Handle questions and objections confidently
Agree pricing and migration plans
Secure customer approvals and pass orders to internal teams
Escalate complex cases when required
Pass completed sales order to the sales co-ordinator for processing
Requirements
Strong communication and listening skills
Confident, friendly, and professional phone manner
Comfortable explaining simple technical concepts (full training provided)
Organised with good attention to detail
Positive, proactive attitude
Some sales, customer service or account management experience is helpful but **not essential**
Benefits
Company Pension Scheme and matching contributions
Company Perks portal
Private Medical insurance
Life assurance
25 days holiday plus bank holidays plus holiday trading
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