Case Manager responsible for partner onboarding and communication in both Spanish and English. Engaging in stakeholder management and monitoring onboarding progress.
About the role
- Change Manager supporting the Senior Director of Transformation at Armanino. Driving operational improvement projects and implementing change management initiatives across the firm.
Responsibilities
- Leads change management for the rollout of transformation activities led by the Transformation Office (TO) team in collaboration with the Senior Director, Practice Excellence, Department Operational Leaders, internal Operational Team Leads and the internal communications team.
- Drafting and tracking to the change management plan.
- Coordinates change management initiatives through planning, assessment, diagnosis, design, and implementation at a department/office level, as a member of the TO, and in close collaboration with internal communications.
- Ensure appropriate socialization and approvals are received for each change management plan
- Leads the measurement of change management efforts success, escalating risks and developing solutions to right size as necessary, actively collaborates with the Business Transformation Office and internal Operations teams to ensure alignment and support process improvement and change management firmwide.
- Evaluates all recommended changes and ensures implementation schedules do not interfere with business operations.
- Arranges and facilitates appropriate post-implementation review activities for changes.
- Participates in incident and problem analysis for possible consequences of a change and its implementation.
- Maintains a broad knowledge of current and emerging state of the business processes, system architecture, and opportunities to develop solutions consistent with the business objectives.
- Responsible for maintaining a sufficient understanding of RPA, data analytics, and artificial intelligence for potential opportunity identification.
- Collaborates with partner in charge of firm communications to align and cascade communications with key stakeholder groups (e.g. Partners, employees, departments).
Requirements
- Bachelor’s degree, Business Management, Communications, Human Resources, related major or equivalent work experience
- Minimum of 7 years of professional experience with 3 years’ experience managing business projects/programs/portfolios
- Minimum of 3 years’ work experience managing communication plans, business projects, organizational change management, business process analysis, transformation, and/or project management
- Experience working with a dispersed organization and team
- Knowledgeable about Professional Services Organization operations and technologies and preferably has experience in the Accounting or Financial Services industry
- Exposure to RPA, AI, or data analytics and ability to identify opportunities for improvement using specific capabilities
- Ability to communicate effectively with varying levels across all departments, including developing presentations, conducting workshops, and hosting recurring progress meetings
- Comfortable working in a fast paced and ambiguous environment; ability to identify and drive solutions using creativity and a willingness to try unproven ideas
Benefits
- Medical, dental, vision
- Generous PTO plan and paid sick time
- Flexible work arrangements
- 401K with Profit Sharing
- Wellness program
- Generous parental leave
- 11 paid holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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