IT System Administrator responsible for maintaining customer IT infrastructures and handling support requests. Working within a managed services team and implementing Microsoft systems and virtualization solutions.
About the role
- Contracts Administrator providing service contract administration support within a healthcare company. Collaborating with service managers and ensuring compliance with customer SLAs while processing contracts and quotes.
Responsibilities
- As a Contracts Administrator, you’ll be a vital part of our Service Support team.
- You’ll provide consistent and reliable service contract administration support to internal and external customers including our key accounts.
- Processing new service contracts, quotes and renewals you’ll ensure compliance with customer SLAs.
- Collaboration with Service Contract Managers and Regional Contract Managers will be key to your success.
- To process and dispatch all new and renewal service contracts in accordance with the contracts procedure to ensure customers are notified in advance of contract expiration date, prioritising work based on service compliance.
- Preparing contract quotations in advance of renewal date between 30-90 days, implementing pricing strategy and sharing with Contact Manager/RSM.
- Process back office tasks including updating asset data on contract and update maintenance plans.
- Ensure customer address and name data is accurate and work with Data Compliance team on any changes/amendments.
- Provide service contract administration support to the Contract Service Managers, RSM’s and customers including asset list checks.
- Create maintenance plans in accordance with customers schedule, ensuring compliance is met.
- Review previous FSE work activity and set work to be carried out before expiry dates.
- Maintain Salesforce with up to date contract information such as quotes and renewals.
- Responding and resolving customer contract queries, being first point of reference based on detailed knowledge of Company’s current service policy.
- Support Contract Managers/RSM’s with site visits to customers offering administration support as necessary.
Requirements
- Experience of using ERP & CRM systems e.g. SAP and Salesforce is desirable
- Strong organisational skills to manage time effectively, meeting objectives and deadlines
- Excellent customer service skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
- Highly self-motivated, proactive, and a personable team player
- Good communication skills, both written and verbal
- Ability to work well under pressure and meet tight deadlines
- High attention to detail and a methodical, analytical approach
- Displays data management skills
- Able to demonstrate use of initiative
Benefits
- Hybrid Working: Enjoy a balanced work-life with 2 weeks in the office and 2 weeks working from home.
- Collaborative Environment: Thrive in our open-plan office where teams share knowledge and experience.
- Long Service Awards: Many of our team members have long service, reflecting our supportive and rewarding work environment.
- Additional Perks: Benefit from eye care vouchers, a cycle to work scheme, a perks app, discounted gym memberships, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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