Analyst in Personal Department supporting clients with labor processes and operational support in São Paulo. Engaging with clients to resolve their queries related to tax and labor issues.
Responsibilities
Locate and organize contacts (leads) and maintain the sales/service funnel updated.
Respond to inquiries and provide support via WhatsApp, email and phone.
Issue payment guides for FGTS, INSS and other taxes.
Finalize and transmit payroll information to eSocial.
Manage, schedule and record employee vacations.
Correct system discrepancies and inconsistencies.
Recalculate or reprocess payrolls when necessary.
Record and process leaves of absence (sickness, accidents, maternity).
Monitor requests submitted through the corporate website.
Issue boletos (Brazilian payment slips), invoices and process order settlements.
Requirements
Previous experience in customer service or labor/tax routines.
Good organizational skills and strong communication.
Knowledge of eSocial and Meneger (a plus).
Education: preferably currently enrolled in Administration, Accounting, HR or related fields.
Prior experience in customer service or administrative tasks.
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