Hybrid NOC Analyst

at Arctiq

• Job title: NOC Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: DNS, Firewalls, Splunk, Switching, TCP/IP
• Location requirements: Hybrid, Brentwood, United States

About the role

• NOC Specialist responsible for monitoring and supporting critical network infrastructure at Arctiq. Ensuring system reliability and uptime through incident response and proactive measures.

Responsibilities

• Monitor and analyze network, systems, and services for performance issues, outages, and security concerns in real time.
• Respond to and troubleshoot incidents, escalating to senior engineers or other teams when necessary.
• Use diagnostic tools and established processes to investigate and resolve service disruptions.
• Collaborate with Network and Infrastructure Engineers to plan and implement proactive monitoring, automation, and performance optimization.
• Work directly with customers to support investigations, resolve issues, and provide timely updates.
• Contribute to the development and enhancement of operational processes, policies, and standards.
• Provide excellent customer service and ensure client satisfaction by meeting or exceeding expectations.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions.
• Work non-traditional hours and participate in a 24x7 on-call rotation to ensure continuous support.

Requirements

• One or more years in an IT infrastructure, network operations, or technical support role.
• Demonstrated expertise in one or more of the following: network monitoring and troubleshooting, infrastructure operations, systems administration, or incident response.
• Strong understanding of networking fundamentals (TCP/IP, DNS, routing, switching, firewalls).
• Experience with network/system monitoring tools (e.g., SolarWinds, Nagios, Splunk, or similar).
• Excellent oral and written communication skills.
• Ability to work effectively and collaboratively in a high-performance team environment.
• Strong commitment to customer service and operational excellence.
• Experience working in diverse technical teams or client-facing environments.
• Ability to work in a fast-paced, 24x7 environment and adapt quickly to changing priorities.
• General network experience (e.g., Palo Alto, Cisco, Fortinet)

Benefits

• Equal opportunity employer
• Welcoming to all backgrounds and perspectives