Service Desk Analyst resolving user issues and providing technical support at Severn Trent. Engaging with Service Assurance and managing high priority incidents for effective service restoration.
About the role
- Settlements Analyst managing the production of monthly power statements for Generation Services customers. Working in a hybrid model from Solihull, contributing to efficient settlement processes.
Responsibilities
- Timely and accurate production and distribution of monthly power statements (and invoice backing data) to external Generation Services customers.
- Prepare and issue electricity monthly statements (or invoices) to sites with new and existing products.
- Analyse product structures and develop procedures to calculate statement & invoice values.
- Provide analytical capability to assess risk of settlement processes.
- Understand and interpret complex electricity contracts and products.
- Manage the processing and reporting of ROCs, REGOs and GoOs.
- Develop strong working relationships with the customers for whom they are responsible.
- Raise and resolve queries arising from data analysis and contract interpretation.
- Support, liaise and agree SLAs with other parts of the npower for resolution of issues.
- Download, analyse and validate metered data input into the settlements process.
- Resolve metered data issues and disputes by liaising with npower data validation teams.
- Work to reduce the aged debt position managed by Generation Services.
- Ensure that processes are tested to produce accurate and timely invoices.
- Document all processes following development or introduction of new products.
Requirements
- Ideally educated to degree level or equivalent
- Good commercial awareness
- Strong communication and influencing skills across all levels
- Experience in a commercial/analytical role in the utilities industry
- Advanced level of numeracy, commercial judgement & analytical skills
- Rational and analytical approach to data manipulation
- Ability to identify and resolve complex numeric problems
- Good modelling skills, preferably in MS Excel/Access and VBA
- Results orientated, able to meet tight deadlines in a high pressure environment
- Ability to develop new processes for the calculation of settlement and invoicing of new Generation Services products
- Demonstrate the ability to be a good team player
- Flexible and forward thinking
- Demonstrate the ability to quickly learn new concepts and activities
Benefits
- 26 days of holiday plus bank holidays
- Generous pension scheme
- Life cover
- Bonus opportunities
- Access to 20 flexible benefits with tax and/or NI savings
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