BCBA providing clinical supervision and mentoring within Asteri Behavioral Treatment Center. Engaging in training, assessments, and delivering collaborative support across teams.
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Hybrid Service Desk Analyst
Posted 6 days ago
About the role
- IT Service Desk Analyst providing technical support and service delivery for Netwealth. Focused on enhancing user experience and troubleshooting IT issues in a hybrid work environment.
Responsibilities
- Provide hands‑on support across Azure RBAC, Microsoft Intune, Power Automate and Power Apps
- Build and configure Surface, Dell, and Mac laptops
- Troubleshoot hardware, software, network, and access issues
- Resolve incidents and service requests in line with SLAs
- Triage, prioritise, and escalate tickets
- Keep accurate records in our ITSM system
- Suggest improvements to enhance the user experience
- Support project work and operational tasks
- Share insights to help refine processes
- Assist new starters with device setup and system basics
- Support meeting room AV setups and hybrid meeting tech
Requirements
- Expertise with Microsoft 365, Azure AD, RBAC
- Knowledge of Microsoft Intune and modern device management
- Familiarity with Power Automate and Power Apps
- Troubleshooting skills across Windows, macOS, and mobile
- Strong communication and a customer‑first mindset
- Experience building Surface, Dell, and Mac laptops
- Knowledge of Active Directory fundamentals
- Basic networking understanding (DNS, DHCP, VPN, Wi‑Fi)
Benefits
- Family-friendly support: Paid parental leave and a fully funded school holiday program
- Wellness perks: CU Health (virtual healthcare), income protection, flu shots, wellness weeks, retail discounts and financial wellbeing services
- A vibrant culture: social events, trivia nights, and corporate sports
- Employee Resource Groups: LGBTQIA+, DAWN (Development and Accelerating Women at Netwealth), Culture Group and Carers Group
- Community Impact: Paid volunteering and our Netwealth Impact Group
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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