HE
HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Responsible for directing and coordinating service delivery on assigned account portfolio and working to achieve targets within job area with direct impact on stakeholder results.
- Key Point of Contact for Internal Business Partners and other internal stakeholders involved on the account.
- Serves as a Key Contact for servicing brokers and provides a differentiated customer service experience through regular interactions.
- Handles complex tasks or escalated issues including: Account review and analysis, policy issuance, rating preparation, billing, audit questions, CRITs resolution, etc.
- Serves as Lead with practical knowledge to other less experienced Underwriting Operations team members, providing direction, problem resolution, work distribution, training and/or quality assurance as needed.
- Develops strong relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.).
- Adheres to compliance and regulatory standards and maintains account files and documentation.
- Participation in projects, as needed
Requirements
- 5+ years’ experience working in commercial lines insurance
- Bachelor’s degree.
- Insurance Certification/Designation (is a plus)
- Commercial Account Manager experience/prior relevant insurance industry experience (multi-line, admitted commercial P&C experience highly desired)
- Demonstrated expertise in Workers Compensation, Auto, General Liability, Property, Umbrella, Excess Liability
- Strong customer service orientation with an ability to operationalize customer needs.
- Self-Motivated, prone to action, and able to manage competing demands.
- Strong ability to develop and nurture relationships with key partners (Underwriters, Operations, Global Service Operations, IT, etc.).
- Effective Communication Skills / Written and Verbal
- Ability to work in a fast-paced work environment.
- Proficient in Microsoft Office Suite.
- Knowledge of Smartsheet, ImageRight, other insurance platforms desired (PolicyWriter, Policy Decisions, other insurance policy issuance platforms)
Benefits
- multiple medical plans plus dental, vision and prescription drug coverage
- a competitive 401k with generous matching
- PTO beginning at 20 days per year
- up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Off
- basic Life and AD&D Insurance as well as Short and Long-Term Disability
- Paid Parental Leave of up to 10 weeks
- Student Loan Assistance and Tuition Reimbursement
- Backup Child and Elder Care
- and more.
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