MLOps Support Engineer in charge of operational support for AI/ML solutions ensuring system stability in production. Responsible for monitoring and incident management of ML models and pipelines.
About the role
- Senior Support Analyst delivering advanced IT solutions for Intelligent Transportation Systems. Support infrastructure, software, and complex troubleshooting in a hybrid work environment.
Responsibilities
- Provide advanced end-to-end IT systems and application support for external customers in private and public sectors
- Lead support and maintenance of Intelligent Transportation Systems (ITS) infrastructure, including software, compute, storage, network, and cloud components
- Configure, monitor, and optimize network monitoring systems (e.g., PRTG) for compute nodes, networking equipment, storage systems, and custom applications
- Install, configure, and administer physical compute nodes and hypervisors (VMware, Hyper-V, Oracle KVM)
- Provision and manage AWS/Azure cloud resources, including performance tuning and cost optimization
- Perform advanced VM operations: replication, cloning, backups, monitoring, and troubleshooting
- Configure, manage, and troubleshoot Juniper and Cisco/Meraki network switches and routers, including VLANs, routing protocols, firmware upgrades, and CLI-based configuration
- Perform patching, updates, and maintenance on Windows Server environments (2016, 2022, 2025)
- Administer Linux environments (Ubuntu, Rocky Linux, AWS Linux) for system performance, security hardening, and automation
- Collaborate with cross-functional teams to design and implement scalable infrastructure solutions
- Document procedures, configurations, and troubleshooting steps for compliance and knowledge sharing
- Participate in on-call rotation and provide after-hours support as needed
- Provide mentorship to other support members
- Occasional overnight travel (up to 20%)
Requirements
- Post-secondary degree in Computer Science, Electrical/Computer Engineering, or equivalent
- 6+ years of experience in IT infrastructure support, including physical servers, virtualization, and cloud platforms
- Expert-level experience with Windows Server OS lifecycle management
- Proficient in deploying and administering Dell/HP servers, storage arrays, and virtualization platforms (VMware, Hyper-V, Oracle KVM)
- Advanced knowledge of TCP/IP networking, VLANs, routing protocols, and performance tuning
- Hands-on experience with Juniper and Cisco/Meraki network switches and routers, including CLI configuration and troubleshooting
- Strong Linux administration skills (Ubuntu, Rocky Linux, AWS Linux)
- Familiarity with automation tools (Ansible, Bash scripting) and monitoring systems.
- Proven ability to manage multiple priorities, mentor junior team members, and lead complex projects
- Comfortable with physical lift, movement & installation of IT hardware (servers, switches, storage)
- Experience in performing recurring maintenance physical IT hardware (servers, switches, storage)
- Willingness to participate in on-call and after-hours support schedules
Benefits
- medical, dental, and vision
- EAP
- 401K
- STD
- LTD
- AD&D
- life insurance
- paid parental leave
- reward & recognition program
- optional benefits including wellbeing benefits, adoption assistance and tuition reimbursement
- nine paid holidays
- 15 days PTO that accrue per year
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Communications Engineer providing primary in - country support for Kuwait military communications equipment. Engaging in technical assistance, monitoring, reporting, and maintenance for Patriot communications systems.
Technical Support Manager at CallRail leading a customer - facing support team in resolving client inquiries. Overseeing technical support and enhancing overall customer experience through effective team management.
Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
Lead subject matter expert efforts on Teradyne platforms and support Product Development process in Seoul, KR. Analyze trends for system reliability and provide customer support.
Senior Support Engineer providing technical support to dental practices at Overjet. Handling inquiries and troubleshooting issues while assisting with customer success requests.
Technical Support Engineer providing 2nd level support for SCADA systems in a hybrid model. Collaborating with service technicians globally and assisting in product release processes.
Senior Desktop Support Technician managing DHS desktop computing environment and peripherals. Providing advanced end user support and maintenance in a hybrid role across Allegheny County.
Warehouse material handler ensuring product quality and order accuracy at Thorne. Role involves receiving deliveries, conducting inventory, and maintaining a safe work environment.
Sales Support Analyst managing the overall administration and oversight of sales support activities. Responsible for new processing, client setup, and issue resolution for Highmark Health.