Senior Business Process Owner responsible for enhancing casualty claims processes at USAA. Leading strategic initiatives and mentoring team while managing operational risks and compliance.
About the role
- Business Operations Analyst managing operational workflows and data analysis at Arcade. Collaborating with Finance, Sales, and Marketing leadership to improve core processes.
Responsibilities
- Own and execute core operational work
- Take partially defined, high-priority operational work from intake through hands-on execution, across billing, finance ops, and GTM workflows
- Apply analytical rigor to business and operational questions
- Analyze financial, GTM, and business performance data to diagnose underlying drivers, surface tradeoffs, and inform decisions beyond surface-level metrics
- Design scalable systems and processes over time
- Use insights from execution and analysis to redesign workflows, tooling, and automation, reducing manual work and increasing reliability as the company scales
Requirements
- 2+ years of experience in Business Operations, Management Consulting, Finance or a similar role where you owned problems end-to-end
- Strong ownership mindset: comfortable taking on hands-on execution and accountable for outcomes
- High analytical rigor: able to independently analyze financial, GTM, or business performance data to diagnose drivers, evaluate tradeoffs, and inform decisions
- Systems-oriented thinker: naturally looks for ways to turn recurring work into scalable processes, automation, or better tooling rather than relying on manual effort
- Comfort operating in imperfect environments: able to make progress with incomplete information, evolving processes, and lightweight structure
Benefits
- Competitive salary and meaningful equity
- Unlimited PTO and sick days
- 401k, and top tier Health, Dental and Vision insurance
- Monthly remote work stipend
- Meeting-light culture
- Biannual company retreats
- Latest productivity software (Notion, Linear, Superhuman)
- A team that values diversity and inclusion
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