HR Business Partner supporting personnel strategies at Klinik Dr. Hancken GmbH with a focus on recruitment and HR projects. Ensuring compliance with labor law and internal policies.
About the role
- HR Generalist Coordinator responsible for providing customer service in HR-related inquiries. Performing administrative, transactional, and data management activities in support of HR functions.
Responsibilities
- Provide excellent customer service in response to phone and online inquiries from employees and managers.
- Resolve inquiries by accessing information in multiple HR systems.
- Triage general inquiries to ensure accurate work category is assigned.
- Raise more sophisticated issues to Tier 2 within myHR or the appropriate COE for advanced support and follow-up as the need arises.
- Process transactions by collecting required information or backup documentation from the employee, manager, or HR.
- Respond to phone or online help requests on navigating the HR Portal and other HR-related systems.
- Perform quality assurance reviews on electronic and manual transactions
- Partner with Payroll and other COEs, as appropriate to resolve issues.
- Manage workload efficiently to fulfill commitments in accordance with established service level agreements (SLAs).
Requirements
- Experience working in a call center environment strongly preferred
- Strong computer/technical skills; previous HRIS experience preferred
- Bachelor’s degree in HR or related field strongly preferred
- Knowledge of HR concepts and terminology
- Effective verbal communication skills
- Effective listening skills
- Confirmed customer service orientation
- Confident phone presence
- Solid ability to grasp information quickly and probe optimally when required
- Excellent organizational skills and the ability to prioritize requests and duties
- Attention to detail
- Effective research, problem-solving, and follow-through skills
- Ability to remain positive under pressure
- Bilingual (English and Spanish) preferred.
Benefits
- Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources.
- Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage.
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