Operations Associate focusing on end - to - end merchant onboarding for Peach Payments fintech. Manage support interactions ensuring streamlined processes for new merchants with guidance through technical support.
About the role
- IT Operations Manager ensuring performance and reliability of IT infrastructure at Aquila Capital. Leading operations teams and managing incident resolution for seamless service delivery.
Responsibilities
- Serve as the main point of contact between Aquila Capital and Commerzbank DTC Sofia for all operational IT topics.
- Oversee the daily operation, monitoring, and maintenance of IT infrastructure (servers, networks, storage, cloud, and on-premises systems).
- Ensure high availability, performance, and security of IT services and systems.
- Coordinate and manage incident, problem, and change management processes, ensuring timely resolution and minimal business disruption.
- Analyze system performance and implement improvements to optimize reliability and efficiency.
- Lead and coordinate IT operations teams, including external service providers and partners.
- Develop, document, and enforce IT operational policies, procedures, and best practices.
- Ensure compliance with internal and external regulatory requirements (e.g., GDPR, DORA, ISO 27001).
- Oversee IT service continuity, disaster recovery, and backup strategies.
- Report regularly on operational KPIs, incidents, and improvement initiatives to management and stakeholders.
- Support IT projects and transitions, ensuring operational readiness and smooth handover to production.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
- 7+ years of experience in IT operations, infrastructure management, or a similar role, ideally in a regulated or financial environment.
- Proven experience in managing IT service delivery, incident management, and operational excellence.
- Strong knowledge of IT infrastructure (networks, servers, cloud platforms, virtualization, storage).
- Familiarity with ITIL processes and best practices; ITIL certification is a plus.
- Experience with regulatory compliance (GDPR, DORA, ISO 27001) and risk management.
- Excellent communication and stakeholder management skills, especially in cross-border or multi-vendor environments.
- Strong analytical and problem-solving abilities.
- Leadership experience and the ability to motivate and lead multidisciplinary teams.
- Fluent in English, German B2 are an advantage.
Benefits
- health insurance
- paid time off
- professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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