Operations Specialist managing internal systems and processes for leading AI - powered Sales & Marketing platform. Supporting operational readiness and driving process improvements in a fast - growing environment.
About the role
- Operations Associate focusing on end-to-end merchant onboarding for Peach Payments fintech. Manage support interactions ensuring streamlined processes for new merchants with guidance through technical support.
Responsibilities
- Drive the daily execution of the onboarding process in Pipefy.
- Manage a high volume of merchant interactions through Freshdesk.
- Handle live chats and merchant phone calls.
- Proactively follow up with merchants to increase onboarding completion rates.
- Resolve basic technical queries and configuration tickets.
- Identify opportunities to streamline chat and ticket responses.
Requirements
- Entry-level position
- Provide guidance through Freshdesk tickets, live chats, and phone calls.
- Essential technical assistance and configuration support to new merchants during their initial setup.
- Collaborate with the onboarding team and other departments.
- Contribute to the updates of onboarding manuals and training materials.
Benefits
- Hybrid working environment, allowing for a combination of remote and in-office work.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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