Customer Success Manager (CSM) Director fostering relationships with healthcare organizations at Salesforce. Supporting business objectives and managing customer incidents with Salesforce's platform capabilities.
About the role
- Customer Success Manager at adjoe guiding new partners through the onboarding process for mobile ad monetization solutions. Collaborating with teams across EMEA and the US to ensure campaign success.
Responsibilities
- Drive the onboarding, retention, and overall success of our new partners
- Collaborate with the sales team and growth managers to guide new clients through the technical requirements of implementation. Provide close support during onboarding via Slack and calls
- Offer proactive recommendations to optimize initial campaigns and platform usage
- Analyze partner performance KPIs and take appropriate actions
- Support teammates with day-to-day tasks
- Build and maintain strong relationships with partners through daily communication (Slack, Skype, email, calls)
- Prepare reports and presentations for partners
- Collect and communicate partner needs internally with the proper prioritization, including technical troubleshooting.
Requirements
- 1–3 years of experience in mobile user acquisition, customer success, or account management within ad tech or a related field (experience in gaming is a plus)
- Exceptional ability to communicate and build positive business relationships
- Familiarity with standard ad tech KPIs (CPI, CPM, CPC, ARPDAU, etc.)
- Excellent verbal and written communication skills; fluent in English (additional languages are a plus)
- Strong analytical skills
- Proficient with Google Workspace (especially Sheets & Slides)
- Output- and revenue-oriented mindset
- Comfortable working in a fast-paced environment
- Strong sense of ownership
Benefits
- Invest in your future: Regular feedback and a development program to support your growth and help you expand your skill set and reach your career goals
- Easy relocation to adjoe: Support from signing to settling in Hamburg, including visa assistance. We support ambitions such as learning German and offer a relocation bonus to help you get settled
- Work-life balance and well-being: Hybrid setup with 3 core office days, flexible working hours, 30 vacation days, 3 weeks of remote work per year, free access to an on-site gym with a variety of fitness classes, and mental health support through our Employee Assistance Program (EAP)
- Thrive where you work: Central office with Alster lake views, high-quality equipment, open collaborative spaces, and a wide selection of snacks and drinks
- Join the community: Regular team and company events, including hackathons and social gatherings; we work together and celebrate together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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