GTM Service Enablement Manager at Apollo.io focusing on developing capabilities and systems for training and coaching global service teams delivering a Best in Class customer experience.
Responsibilities
Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths.
Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques.
Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site.
Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders.
Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions.
Requirements
4–7 years in leadership, training, enablement, service operations, or people development roles
Experience developing individuals and teams through coaching and structured feedback
Strong facilitation and communication skills
Experience building processes and systems in fast-moving environments
Comfortable traveling globally 10–12 weeks per year
Exposure to customer service, customer experience, or support environments
Familiarity with adult learning principles or instructional design
Experience working across multiple countries and cultures
Benefits
equity; company bonus or sales commissions/bonuses
401(k) plan
at least 10 paid holidays per year
flex PTO and parental leave
employee assistance program and wellbeing benefits
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