Hybrid Enablement Manager

Posted last week

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About the role

  • GTM Service Enablement Manager at Apollo.io focusing on developing capabilities and systems for training and coaching global service teams delivering a Best in Class customer experience.

Responsibilities

  • Own the full lifecycle of enablement for service teams, including onboarding, everboarding, coaching programs, and certification paths.
  • Coach Enablement Leads in facilitation, content delivery, and behavioral coaching techniques.
  • Lead in-person workshops, observe training sessions, run (T2T) teach the trainer programs, and support new hire cycles on-site.
  • Collaborate with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders.
  • Build the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions.

Requirements

  • 4–7 years in leadership, training, enablement, service operations, or people development roles
  • Experience developing individuals and teams through coaching and structured feedback
  • Strong facilitation and communication skills
  • Experience building processes and systems in fast-moving environments
  • Comfortable traveling globally 10–12 weeks per year
  • Exposure to customer service, customer experience, or support environments
  • Familiarity with adult learning principles or instructional design
  • Experience working across multiple countries and cultures

Benefits

  • equity; company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year
  • flex PTO and parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits

Job title

Enablement Manager

Job type

Experience level

Mid levelSenior

Salary

$68,000 - $96,000 per year

Degree requirement

No Education Requirement

Location requirements

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