Task Order, Warranty and Repair Manager for Leidos managing CHS-6 contract operations. Leading relationships and strategies for warranty and repair services with the U.S. Army.
Responsibilities
Oversee end-to-end responsibility for Task Order, warranty and repair status activities and strategies for the Common Hardware Systems – 6th Generation (CHS-6) contract
Manage a team of two Customer Care Coordinators
Develop and improve working relationships with 3rd party warranty and repair providers
Maintain warranty and repair analysis data to facilitate strategic decisions
Focus on building and maintaining long-term relationships with customers, involving proactive outreach and personalized communication
Responsible for Government reporting requirements such as failure analysis and trend reporting
Assist the Leidos CHS-6 Program Manager and Contracts Manager to notify the customer of any product defects discovered prior to Government acceptance
Requirements
Bachelor of Science in Engineering, Supply Chain Management, Business, or related scientific/technical discipline and 10+ years of prior relevant experience or a Master’s Degree with 8+ years of prior relevant experience
US Citizenship; Active Secret Clearance preferred or ability to obtain and maintain a Secret clearance
Experience providing program oversight and execution for warranty and repair efforts utilizing multiple vendors
Proven ability to successfully build relationships with customers
Project and operations management experience
Effective organization skills and the ability to prioritize multiple tasks
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