Sales Associate responsible for building customer relationships and driving sales in luxury retail, recognized for outstanding service and brand representation.
About the role
- Aesthetics Sales & Service Coordinator at Apex Skin overseeing clinic operations and driving sales growth. Leading teams, ensuring compliance, and enhancing client experiences in the aesthetics industry.
Responsibilities
- Oversee the day-to-day operations of the clinic, ensuring smooth workflow and adherence to established protocols.
- Manage scheduling, inventory, and maintenance of equipment and supplies.
- Ensure compliance with all health, safety, and regulatory requirements.
- Lead, mentor, and motivate a team of clinicians, aestheticians, and administrative staff.
- Conduct regular team meetings to align on goals, updates, and best practices.
- Handle recruitment, onboarding, and performance evaluations.
- Develop and implement sales strategies to achieve revenue targets and drive business growth.
- Monitor and analyze sales performance, identifying areas for improvement.
- Build and maintain relationships with clients, fostering loyalty and repeat business.
- Identify and pursue opportunities for partnerships, promotions, and community engagement.
- Ensure an exceptional client experience by maintaining high standards of service and professionalism.
- Address and resolve client concerns promptly and effectively.
- Gather client feedback to improve services and offerings.
- Collaborate with marketing teams to promote services, products, and special offers.
- Leverage social media and other platforms to enhance clinic visibility and attract new clients.
- Stay informed about industry trends and competitor activities to maintain a competitive edge.
- Manage budgets, control costs, and optimize profitability.
- Track and report on financial performance, including sales, expenses, and growth metrics.
- Handle pricing strategies and promotions to maximize revenue.
Requirements
- Proven experience in managing an aesthetics clinic, spa, or similar environment.
- Strong background in sales, with a history of meeting or exceeding targets.
- Excellent leadership, organizational, and interpersonal skills.
- Knowledge of aesthetic treatments, products, and industry trends.
- Proficiency in CRM software and other business tools.
- Ability to work flexible hours, including evenings and weekends, as needed.
- Certification or training in aesthetic treatments or related fields preferred.
- Marketing or business development experience preferred.
- Strong negotiation and problem-solving skills.
Benefits
- Employee Health & Safety Requirements: All patient-facing employees are required to provide proof of a TB test within the past 12 months and an annual flu vaccination as part of Apex Skin’s employee health and safety protocols.
- The Hepatitis B vaccination series is also strongly recommended for clinical staff due to potential occupational exposure risks.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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