Senior Commercial Manager role responsible for generating customer proposals and leading core teams at GE Vernova. Engaging with Product and Services to ensure commercial and technical requirements are met.
About the role
- Service Delivery Manager facilitating customer relationships and managing IT service accounts for A&O IT Group. Overseeing service delivery and ensuring client satisfaction in a hybrid role.
Responsibilities
- To provide the essential link between A & O and the client
- To develop and sustain excellent customer relationships
- To perform the role of primary point of contact for the assigned accounts.
- To manage all aspects of the A&O portfolio pertinent to the contracted deliverables with each assigned client.
- To conduct service reviews and service development meetings at regular intervals with the client.
- To develop and widen relationships within the account.
- To engage and manage service partners both UK and International.
- To support the leadership teams in any restructuring, future divestitures, mergers and acquisitions.
- To ensure the appropriate documentation e.g. Contract, Service Element Descriptions, Change Control Notes are created and maintained for assigned accounts.
- To negotiate and manage any required amendments to contract.
- Effectively managing third party relationships
- Work with Project/ Transition management for the implementation of new business.
- Own and execute transitions of new business where the deliverables and scale are appropriate.
- Any other activities that enhance the service or financial performance of assigned accounts. Within the constraints of the authority of the position.
- Comply to company process and procedures and provide support in audits and quality assurance processes
Requirements
- Experience in a Customer Facing account management role in the IT industry, providing high levels of service excellence
- Experience of IT Services
- Educated to Degree level
- Experience in managing 3rd parties / Supplier Management
- Good MS Office 365 skills – Word, Excel, Powerpoint
Benefits
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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