General Manager responsible for developing sales and operational strategies in India for A&O IT Group. Leading cross-functional teams to implement end-to-end capabilities based on business objectives.
Responsibilities
Operationally manage Sales, Field Services, Service Desk and Supply Chain functions
Provide strategic direction and leadership to direct reports
Drive regional revenue and business opportunities
Participate and provide strategic leadership in business process re-engineering
Deliver monthly financial results in line with targets
Key point of contact for senior executive customer interactions
Lead and support dispute resolution with customers and suppliers
Manage external interactions with suppliers, customers, and partners
Translate company strategic plans into operational plans
Support pre-sales teams in providing presentations and conducting due diligence for potential customers
Participate in Bid Governance and sign-off on solutions
Provide support in audits and quality assurance processes.
Review skills, personal development, and training requirements of all team members
Review current management reporting and hold regular reviews with internal stakeholders.
Requirements
Charismatic leader with gravitas to command respect
Ability to provide clear direction and leadership
Proven leadership demonstrating ability to meet and exceed goals
Excellent financial management skills to implement cost management programs
Broad experience managing large service teams in distributed working environments
Proven experience in complex, matrix managed organizations
Good negotiation and presentational skills
Problem identification and resolution skills, ability to multi-task
Innovative, challenging and creative
Excellent analytical skills
Ability to work under pressure and in extended hours
Software knowledge of MS Word, Excel, Project, and PowerPoint
International experience delivering solutions across multiple countries.
Language Skills – English and local language skills.
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