About the role

Post-Sales Solutions Engineer driving expansion within existing customers for Anrok's AI-driven tax automation platform. Transforming technical expertise into measurable revenue outcomes while enhancing long-term partnerships.

Responsibilities

Own technical discovery for expansion — conduct ongoing discovery within existing accounts to uncover new use cases, geographic expansion, and integration opportunities. Create technical roadmaps that map customer objectives to Anrok capabilities.
Partner on account strategy — work closely with Account Managers on expansion prioritization, account planning, and QBRs. Provide technical qualification and strategic insights that inform forecasting.
Lead complex implementations — drive expansion implementations including multi-entity configurations and advanced feature deployments. Create parallel workstreams to accelerate time-to-value and monitor implementation health proactively.
Run live technical consultations — lead troubleshooting calls and configuration sessions with confidence. Demonstrate composure during high-pressure escalations and adapt technical depth based on your audience in real-time.
Be the Voice of the Customer — channel technical feedback, integration requirements, and product gaps to Product and Engineering to influence roadmap priorities.
Manage technical escalations — own the Technical Solutions queue for complex configurations and troubleshooting. Maintain SLAs for response and resolution, document issues comprehensively, and escalate to Engineering with complete context.
Build the playbook — create implementation guides, expansion frameworks, and reusable assets. Mentor new team members and deliver internal training as the SE function scales.

5+ years as a Solutions Engineer or Solutions Architect in SaaS
Deep experience with REST APIs, webhooks, SQL, and enterprise integrations — especially in billing, financial, or compliance software
You default to automation — you use AI and modern tooling to move faster, document better, and scale your impact beyond what's possible through manual effort alone
You stay calm under pressure — comfortable leading escalation calls and adapting your approach in real-time
You distill complex technical concepts for any audience, from engineering teams to C-suite executives
You're a fast learner who builds genuine domain expertise and proactively closes knowledge gaps
You bring structure to ambiguity — whether qualifying an expansion opportunity, triaging an escalation queue, or building a process from scratch
Track record of increasing scope and responsibility, ideally including in-seat promotions

The equity upside of an early-stage startup with the product-market fit of a later-stage company.
Daily lunch and snacks for those working out of our office hubs.
Medical, dental, and vision insurance covered 100%.
One Medical membership covered, flexible sick benefits, and more.
Annual learning and development stipend for books, online courses, and conferences, as well as a curious team to share your learnings with.
Home internet reimbursement stipend.
Wellness reimbursement program.
Annual team off-sites and in-person opportunities around our growing Anrok hubs.
Home office setup stipend to ensure you have the equipment you need to thrive at work.