Customer Support Coordinator providing Level 2 support for security systems at Interface Systems. Collaborating with field technicians to troubleshoot and resolve complex service incidents and ensure system performance.
AÖ
Hybrid Customer Support Representative
Posted 2 months ago
About the role
- Customer Support in a hybrid model for ANKÖ, Austria's leading public procurement company. Handling customer inquiries and supporting the platform's optimization.
Responsibilities
- Independently handle first- and second-level support requests
- Provide support to customers and prospective customers
- Perform administrative tasks in the ANKÖ procurement portal
- Actively support and independently conduct webinars
- Contribute to product releases and quality assurance
Requirements
- Completed vocational training in business or a technical field
- Initial professional experience in customer service or support
- Friendly and communicative demeanor
- Strong customer- and service-orientation
- Proficient with MS Office
- Experience with ticketing tools (ideally Jira) is an advantage
- Team player, detail-oriented, responsible
- Excellent German skills, both written and spoken
- Good working knowledge of English
Benefits
- Innovative high-tech solutions
- High degree of remote work
Job title
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