Technical Operations Analyst supporting cloud environments at Air - tek, a Canadian software company. Responsible for software deployment, environment maintenance, and cross - team collaboration.
About the role
- TechOps Lead at AND Digital managing a TechOps team. Focused on IT Service Management and stakeholder engagement while driving operational excellence.
Responsibilities
- Directly manage, mentor, and coach a team of engineers responsible for a broad portfolio including user lifecycle, endpoint management, access control, networking, and multi-cloud platforms (AWS, Azure, GCP).
- Act as the primary point of contact for internal business units regarding IT services, ensuring high levels of satisfaction and proactive communication for all service-related matters.
- Drive a culture of excellence in service management, continually seeking ways to improve service quality, efficiency, and user experience.
- Oversee and manage key IT suppliers and vendors, ensuring contracts, service levels, and performance meet business requirements.
- Own and enforce best IT practices and procedures across the team, particularly concerning ticket management and service delivery processes.
- Ensure all operational policies, procedures, and documentation strictly adhere to internal security policies and conform to the requirements of our ISO 9001 (Quality Management) and ISO 27001 (Information Security Management) certifications.
- Maintain a high-level technical understanding of the core technology stack, including Operating Systems, SaaS Services (e.g. Okta, Google Workspace, Slack, Miro, Atlassian etc.), and Cloud Platforms (AWS, Azure, GCP).
- Champion the evaluation and adoption of new technologies and better operational methods to enhance business processes and individual day-to-day productivity.
- Show a clear passion for and trajectory in both people management and technology leadership.
- Be a proactive learner who encourages and facilitates the professional development and technical training of team members.
- Instill a high-performance, success-oriented mindset within the team.
- Complete regular 1 to 1 meetings and periodic performance reviews with all team members to ensure that performance is being monitored, measured, and improved.
Requirements
- 3+ years proven experience in a lead or supervisory role managing an infrastructure, TechOps, or CloudOps team.
- 5+ years demonstrable experience in IT Service Management (ITSM) and a commitment to process improvement.
- Solid high-level technical knowledge across Operating Systems, SaaS Services (e.g. Okta, Google Workspace, Slack, Miro, Atlassian etc.), and Cloud Platforms (AWS, Azure, GCP).
- Strong understanding of security policies and operational compliance requirements related to ISO 9001 and ISO 27001.
- Exceptional written and verbal communication skills, with a track record of effectively managing internal and external stakeholder relationships.
- Experience with supplier / vendor management and contract performance monitoring.
- A history of driving and implementing successful technology projects or service improvements.
Benefits
- 25 days holiday allowance + bank holidays
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- PLUS many more
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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