Business Intelligence Analyst focusing on CRM solutions for a data-driven company. Collaborating across business and tech teams to optimize client relationship management.
Responsibilities
Extract and integrate data from different sources (internal and external) to build reliable, well-organized datasets.
Ensure the consistency, quality and governance of stored data.
Development of reports and dashboards:
Create reports and visual dashboards in BI tools (Power BI, Tableau, Looker) that translate metrics and key performance indicators (KPIs).
Identify trends, patterns and actionable insights for business areas.
Perform descriptive, diagnostic and predictive analyses to answer business questions and propose improvements.
Validate hypotheses and provide data-driven insights to support business strategy.
Automate manual processes related to data collection and analysis, promoting greater operational efficiency.
Develop scripts and solutions to facilitate large-scale data extraction and manipulation.
Act as a point of contact for business areas, understanding their needs and translating them into BI solutions.
Present analyses and recommendations clearly, guiding decision-makers.
Ensure the proper functioning of BI solutions, including updates and technical problem resolution.
Monitor the performance of reports and dashboards, ensuring they are up to date and aligned with business demands.
Work with stakeholders to define and monitor KPIs that reflect the organization’s objectives.
Ensure that KPIs are measurable, actionable and relevant to the respective business areas.
Requirements
Proven experience with CRM.
Experience in data analysis and BI tools.
Experience with Agile methodologies.
Ability to develop and present reports and dashboards.
Technical skills in SQL.
Excellent analytical skills and attention to detail.
Previous experience working with multidisciplinary teams.
Logical thinking to identify patterns, trends and strategic insights.
Problem-solving orientation.
Ability to handle complex situations and propose creative solutions.
Skill in translating technical data into accessible language for non-technical stakeholders.
Collaboration with different areas of the company to drive results.
Flexibility to deal with rapid changes and new technologies.
Accuracy in data handling and report creation.
Ability to anticipate problems and propose continuous improvements.
See beyond the numbers, connecting analyses to business objectives.
Interest in staying updated on trends and innovations in BI and data analysis.
Python or R (advantage).
Benefits
💻 Company laptop for employees in São Paulo, or 💸 a BRL home office allowance for employees outside São Paulo.
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