Business Intelligence Analyst at a fintech transforming customer journey data into actionable insights. Focusing on analysis, collaboration, and data visualization in a hybrid environment.
About the role
- Business Intelligence Analyst focusing on CRM solutions for a data-driven company. Collaborating across business and tech teams to optimize client relationship management.
Responsibilities
- Extract and integrate data from different sources (internal and external) to build reliable, well-organized datasets.
- Ensure the consistency, quality and governance of stored data.
- Development of reports and dashboards:
- Create reports and visual dashboards in BI tools (Power BI, Tableau, Looker) that translate metrics and key performance indicators (KPIs).
- Identify trends, patterns and actionable insights for business areas.
- Perform descriptive, diagnostic and predictive analyses to answer business questions and propose improvements.
- Validate hypotheses and provide data-driven insights to support business strategy.
- Automate manual processes related to data collection and analysis, promoting greater operational efficiency.
- Develop scripts and solutions to facilitate large-scale data extraction and manipulation.
- Act as a point of contact for business areas, understanding their needs and translating them into BI solutions.
- Present analyses and recommendations clearly, guiding decision-makers.
- Ensure the proper functioning of BI solutions, including updates and technical problem resolution.
- Monitor the performance of reports and dashboards, ensuring they are up to date and aligned with business demands.
- Work with stakeholders to define and monitor KPIs that reflect the organization’s objectives.
- Ensure that KPIs are measurable, actionable and relevant to the respective business areas.
Requirements
- Proven experience with CRM.
- Experience in data analysis and BI tools.
- Experience with Agile methodologies.
- Ability to develop and present reports and dashboards.
- Technical skills in SQL.
- Excellent analytical skills and attention to detail.
- Previous experience working with multidisciplinary teams.
- Logical thinking to identify patterns, trends and strategic insights.
- Problem-solving orientation.
- Ability to handle complex situations and propose creative solutions.
- Skill in translating technical data into accessible language for non-technical stakeholders.
- Collaboration with different areas of the company to drive results.
- Flexibility to deal with rapid changes and new technologies.
- Accuracy in data handling and report creation.
- Ability to anticipate problems and propose continuous improvements.
- See beyond the numbers, connecting analyses to business objectives.
- Interest in staying updated on trends and innovations in BI and data analysis.
- Python or R (advantage).
Benefits
- 💻 Company laptop for employees in São Paulo, or 💸 a BRL home office allowance for employees outside São Paulo.
- 🤑 13th salary payment.
- 🛫 30-day paid vacation + one-third vacation bonus.
- 🏥 SulAmérica Health Insurance.
- 💚 Life insurance.
- 💳 Meal allowance (Flash Card; credit/debit; usable at food establishments with CNPJ, e.g., restaurants, supermarkets and delivery apps).
- 📴 Birthday day off + voucher loaded to the Flash card on your birthday.
- 🦷 SulAmérica Dental Insurance - optional plan.
- 🏋🏻 Fitness benefit - TotalPass.
- 📚 Education benefit - monthly reimbursement for courses and trainings.
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
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