Hybrid Lead Reporting Analyst – Data Information Management

at Citi

• Job title: Lead Reporting Analyst – Data Information Management
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: PySpark, Python, SQL, Tableau, VBA
• Location requirements: Hybrid, Bengaluru, India

About the role

• Officer – Data Management/Information Analyst role in Citi’s AIM group supporting Global Workforce Optimization. Involved in forecasting demand and developing data-driven solutions.

Responsibilities

• The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Bengaluru, India supporting the Global Workforce Optimization unit.
• The GWFO team supports capacity planning across the organization.
• The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand.
• It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly.
• The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.
• You will work along a highly talented team of analysts to build reporting and monitoring solutions to track key business metrics and support the workforce optimization activities.
• You will be responsible for understanding the business need for reporting and monitoring of their workforce plans and developing intuitive, best in class, data-driven solutions leveraging the best tools for the job.
• You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment.
• You would be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.

Requirements

• Must have 6+ years of work experience largely in the BI / Reporting space.
• Must have expertise working with Tableau Desktop, Tableau Prep and other visualization / reporting tools
• Must have expertise working with SQL
• Prior experience in an Operations role is desirable
• Prior experience in leveraging Gen AI in Reporting space is desirable
• Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA)
• Knowledge of Python/Pyspark is an added plus
• Minimum of 2 years of experience mentoring juniors and driving complex projects independently as senior analyst

Benefits

• Professional development opportunities
• Flexible work arrangements