Senior Business Intelligence Specialist analyzing data and generating reports for Qualus' Program Management department. Collaborating with stakeholders to support data - driven decision - making and insights.
About the role
- Officer – Data Management/Information Analyst role in Citi’s AIM group supporting Global Workforce Optimization. Involved in forecasting demand and developing data-driven solutions.
Responsibilities
- The role of Officer – Data Management/Information Analyst will be part of AIM team based out of Bengaluru, India supporting the Global Workforce Optimization unit.
- The GWFO team supports capacity planning across the organization.
- The primary responsibility of the GWFO team is to forecast future demand (Inbound /Outbound Call Volume, back-office process volume, etc.) and the capacity required to fulfill the demand.
- It also includes forecasting short-term demand (daily/ hourly) and scheduling the agent accordingly.
- The GWFO team is also responsible for collaborating with multiple stakeholders and coming up with optimal hiring plans to ensure adequate capacity as well as optimize the operational budget.
- You will work along a highly talented team of analysts to build reporting and monitoring solutions to track key business metrics and support the workforce optimization activities.
- You will be responsible for understanding the business need for reporting and monitoring of their workforce plans and developing intuitive, best in class, data-driven solutions leveraging the best tools for the job.
- You would work very closely with GWFO’s technology partners in getting these solutions implemented in a compliant environment.
- You would be an SME in the group, supporting and mentoring the team on technical solutioning and should be ready to lend your hand to juniors when needed.
Requirements
- Must have 6+ years of work experience largely in the BI / Reporting space.
- Must have expertise working with Tableau Desktop, Tableau Prep and other visualization / reporting tools
- Must have expertise working with SQL
- Prior experience in an Operations role is desirable
- Prior experience in leveraging Gen AI in Reporting space is desirable
- Good to have working experience on MS Office Package (Excel, Outlook, PowerPoint, etc. with VBA)
- Knowledge of Python/Pyspark is an added plus
- Minimum of 2 years of experience mentoring juniors and driving complex projects independently as senior analyst
Benefits
- Professional development opportunities
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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