Hybrid Senior Digital and Technology Product Owner

at American Family Insurance

• Job title: Senior Digital and Technology Product Owner
• Job type: Full Time
• Experience level: Senior
• Salary: $99,000 - $167,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Boston, United States

About the role

• Lead customer-facing digital servicing solutions at American Family Insurance. Shape product vision, manage development, and collaborate across teams in this hybrid role.

Responsibilities

• Lead the delivery of impactful, customer-facing digital servicing solutions that support business goals.
• Shape the product vision and roadmap, drive iterative development, evaluate opportunities, and make key decisions on the product suite.
• Report to the Director, Digital Experience.
• Develop and implement capabilities for the Digital Servicing product framework, including methodologies, tools, and templates.
• Lead the maintenance, reviews to the framework based on lessons learned and evolving project needs.
• Oversee customer and user empathy collaboration; identify pain points and evaluate opportunities to solve them.
• Conduct deep collaboration across business technology and user experience.

Requirements

• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated experience delivering products or solutions to meet needs of external partners, preferably in the insurance industry.
• Demonstrated understanding of the technology industry and data science space, including current and emerging digital solutions and trends.
• Demonstrated experience leading multiple customer-facing digital/technology products.
• Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
• Extensive knowledge and understanding of the market, users, and landscape of digital products and applications.
• Demonstrated verbal and written communication skills with ability to transfer knowledge and work cross-functionally.
• Demonstrated strong problem solving and analytical aptitude with the ability to analyze information, interpret results, formulate conclusions and provide strong consulting.
• Demonstrated experience fostering a collaborative and cross-functional team environment.
• Partner Channel experience.

Benefits

• comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health
• competitive 401(k) contribution
• pension plan
• annual incentive
• 9 paid holidays
• paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave