Senior Product Manager leading Customer Data Platform development within Inmar’s Martech organization. Collaborating with engineering teams to deliver innovative data - driven product solutions.
AI
Hybrid Senior Digital and Technology Product Owner
Posted 1 hour ago
About the role
- Lead customer-facing digital servicing solutions at American Family Insurance. Shape product vision, manage development, and collaborate across teams in this hybrid role.
Responsibilities
- Lead the delivery of impactful, customer-facing digital servicing solutions that support business goals.
- Shape the product vision and roadmap, drive iterative development, evaluate opportunities, and make key decisions on the product suite.
- Report to the Director, Digital Experience.
- Develop and implement capabilities for the Digital Servicing product framework, including methodologies, tools, and templates.
- Lead the maintenance, reviews to the framework based on lessons learned and evolving project needs.
- Oversee customer and user empathy collaboration; identify pain points and evaluate opportunities to solve them.
- Conduct deep collaboration across business technology and user experience.
Requirements
- Demonstrated experience providing customer-driven solutions, support or service.
- Demonstrated experience delivering products or solutions to meet needs of external partners, preferably in the insurance industry.
- Demonstrated understanding of the technology industry and data science space, including current and emerging digital solutions and trends.
- Demonstrated experience leading multiple customer-facing digital/technology products.
- Extensive knowledge of agile methodologies, managing data and tech projects, industry standards and best practices.
- Extensive knowledge and understanding of the market, users, and landscape of digital products and applications.
- Demonstrated verbal and written communication skills with ability to transfer knowledge and work cross-functionally.
- Demonstrated strong problem solving and analytical aptitude with the ability to analyze information, interpret results, formulate conclusions and provide strong consulting.
- Demonstrated experience fostering a collaborative and cross-functional team environment.
- Partner Channel experience.
Benefits
- comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
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