Mid-Level Product Owner focusing on Managed Print Service at Boeing. Responsible for service delivery activities, requirements, and managing deliverables for continuous improvement.
Responsibilities
Support Print services and associated service offerings and products that make up the service
Participate in contracting process, terms, billing, and spend approval that affect the operation of the service
Coordinate delivery activities and develop and maintain key service processes/deliverables
Manage and support the creation, maintenance, and delivery of customer/user training and documentation
Drive problem resolution for escalated service-related inquiries and issues
Requirements
5+ years of experience in customer service or a support organization
3+ years of experience working with software product customers and end users
3+ years of experience with data analytics and metric development
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