Governance & Risk Lead at Chain IQ responsible for S2C and P2P service delivery excellence. Collaborating closely with internal teams to manage risks and ensure quality compliance.
About the role
- Demand Manager responsible for demand planning and replenishment strategy for QSR customers at Americold. Collaborating with various parties to ensure operational efficiency and accuracy.
Responsibilities
- Lead the architecture, management, and optimisation of short , medium , and long range demand forecasts for QSR customer profiles.
- Oversee data inputs into the demand model, including POS data, inventory movements, wastage, promotional calendars, and weather/event driven demand factors.
- Validate and maintain master data accuracy across all forecasting inputs.
- Manage both manual and integrated data feeds into the forecasting system.
- Review, validate, and adjust statistical models to maximise system generated forecast accuracy.
- Monitor and resolve forecast exceptions, including data gaps, emergency shutdowns, trading hour changes, and marketing or promotional impacts.
- Design and manage replenishment models for customer stores and Americold distribution centres.
- Validate and maintain replenishment master data, including rules, sourcing logic, SKU profiles, and lead times for all QSR SKUs.
- Oversee automated store replenishment models, ensuring correct configuration of days coverage settings, min/max constraints, order cycles, DC capacity, and SKU level parameters.
- Continuously refine replenishment models to prevent stock gaps and ensure optimal inventory coverage.
- Monitor and action replenishment exceptions to maintain service continuity.
- Ensure timely and accurate generation of recommended orders and support customer acceptance or adjustments.
- Collaborate with procurement teams to align replenishment plans with inbound supply, MOQs, and supplier constraints.
- Act as the primary point of contact for QSR customers regarding demand planning and replenishment performance.
- Lead weekly and monthly service reviews, covering forecast accuracy, stockouts, overstock risks, supply constraints, and promotional readiness.
- Provide reporting, insights, and exception analysis to customers and internal stakeholders, driving continuous improvement in forecasting and replenishment models.
- Oversee the accuracy, completeness, and timeliness of integrated datasets feeding forecasting and replenishment systems.
- Monitor data integration flows and escalate exceptions or quality issues as required.
- Work closely with I.T. teams to ensure system stability, performance, and data integrity.
- Lead the development of KPIs, dashboards, and analytical tools to measure and improve demand and replenishment performance.
Requirements
- Strong expertise in forecasting and planning systems (e.g., Oracle SCP, Blue Yonder, or equivalent).
- Proven experience managing replenishment across high volume, multi store networks.
- Deep understanding of POS driven forecasting, safety stock logic, order cycles, and capacity based constraints.
- High proficiency working with large datasets and multiple integration sources.
- Minimum 5 years’ experience in demand planning, supply planning, or VMI within FMCG, QSR, or retail environments.
- Relevant tertiary qualification required; preferred Bachelor’s degree in Supply Chain Management, Business, or related field.
- Excellent problem solving, communication, and customer service skills.
- Demonstrated ability to manage multiple priorities, stakeholders, and processes under tight deadlines.
- Strong stakeholder management skills across customers, suppliers, and internal teams.
- High attention to detail with the ability to navigate ambiguity in evolving operating models.
- Strategic thinker capable of balancing customer experience, cost efficiency, and operational feasibility.
- Strong communication skills with the ability to translate complex demand signals into actionable insights.
- Proven ability to lead improvement initiatives and operationalise new planning capabilities.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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