Senior Due Diligence Analyst responsible for KYC onboarding and compliance processes in a hybrid working environment. Supporting the French business with expertise in AML policy requirements and relationship management.
About the role
- Technical Support Analyst managing incidents and support for SAP and Oracle legacy systems. Responsible for monitoring and analyzing technical performance with a focus on logistics and e-commerce.
Responsibilities
- Respond to and log technical tickets via Freshservice, following defined SLAs and workflows
- Provide L1 support for legacy systems (Oracle) and the new SAP environment
- Perform initial analysis of incidents and requests (triage, basic diagnosis, and evidence gathering)
- Monitor services, applications, and APIs using Datadog
- Validate technical failures, outages, and performance degradations
- Run database queries to support diagnostics
- Escalate appropriately to L2/L3 teams (development, infrastructure, database, integrations)
- Record technical history and evidence in tickets
- Support operational areas (distribution centers, logistics, digital operations) with day-to-day incidents
- Follow ITIL processes (incident, request, problem, change — basic level).
Requirements
- Knowledge of e-commerce and logistics (orders, picking, packing, shipping, SLAs, and integrations)
- Basic understanding of ERP systems, with a focus on SAP (functional/technical L1 support)
- Experience with legacy Oracle environments
- Knowledge of Oracle Database and basic SQL (SELECT, INSERT, UPDATE, JOIN, WHERE, GROUP BY)
- Ability to interpret data to support support activities
- Familiarity with non-relational databases, with conceptual knowledge of MongoDB
- Knowledge of application and infrastructure monitoring
- Experience with Datadog for metric visualization, alert analysis, and initial fault identification
- Experience with ITSM tools (e.g., Freshservice)
- Ability to classify impact and priority and communicate clearly with users and technical teams.
Benefits
- Meal allowance
- Bradesco health plan
- Amil dental plan
- Wellhub
- Life insurance
- 180 days maternity leave and 20 days paternity leave
- Discounts at our physical stores after the probation period
- Collaborative environment: great for teaching and learning a lot.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Senior IT Analyst managing IT vendor governance and contract lifecycle at iA Financial Group. Focused on performance optimization, compliance, and maximizing non - financial benefits.
Investigative Analyst conducting detailed research, analysis to identify fraud and assess risk. Supporting investigative decision - making for the Providencia Group in El Paso or Weslaco, TX.
Background Check Analyst conducting vetting and background reviews for safety and wellness checks. Collaborating with multidisciplinary teams to analyze sensitive information and make sound decisions.
Sr. Benefits Analyst managing AV’s benefits administration and compliance while supporting employee experience. Collaborating with Payroll, Finance, Legal, HR Business Partners, and vendors for accurate plan operations.
Analyst role in strategy consulting team providing insights through qualitative and quantitative data analysis for diverse client projects at Brave Bison.
Contract & Onboarding Operations Lead managing MPS and MDS onboarding for NA AMS region. Serving as a key Subject Matter Expert ensuring operational excellence and compliance.
Reconciliation Analyst assisting with account reconciliation and analysis at Fiserv. Collaborating with cross - functional teams to implement solutions and drive positive change.
Senior Quality Assurance Analyst ensuring high quality standards while supporting multidisciplinary game development teams. Proactively identifying and implementing testing supports for quality improvements in new games.
Senior Data Visualization Analyst enhancing healthcare datasets and visualization strategies. Collaborating across teams to drive analytics standards and provide data - driven solutions.