Senior Customer Support Specialist delivering expert guidance for Clio's accounting products and resolving customer challenges. Collaborating with cross - functional teams to enhance service delivery and customer satisfaction.
About the role
- Customer Experience Specialist providing support for renewable energy company Amber. Assisting customers with inquiries and issues regarding energy usage and services.
Responsibilities
- Assist with responding to urgent requests from customers (eg. no power at their site) who email or call in and work to resolve their issues promptly.
- Educating our customers on Amber’s product and processes, as well as addressing their concerns and problems, via inbound and outbound phone support via Zendesk.
- Working closely with our external stakeholders to help solve customer problems and deliver a seamless customer experience
- Taking the initiative to suggest ideas on how to improve and streamline internal processes in collaboration with senior members of our Operations team
- Advocating for the customer experience, keeping the organisation focused on delivering what matters most to them
Requirements
- Experience in customer support, sales or another high-volume communication role
- Competency and willingness to speak directly with customers over the phone
- Effective communication and interpersonal skills
- A solid base of IT competence with experience with Microsoft Office Suite
- Experience working in fast-paced organisations (ideal, but not required)
- Passion for technology, energy or the environment (ideal, but not required)
- Experience in the energy sector (ideal, but not required)
Benefits
- Be part of a growing technology start-up that will shape the future of renewable energy in AU
- Exciting office space in Melbourne Central
- Flexible working hours with provision for regular work-from-home arrangements
- An external Employee Assistance Plan for mental health support
- Competitive hourly rate - $38 an hour
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