Site IT Support Manager ensuring stable and secure IT operations at Grugliasco headquarters. Leading IT initiatives and collaborating with corporate standards for effective IT management.
About the role
- Help Desk Support Specialist providing technical assistance for users experiencing software and hardware issues. Collaborating with teams to resolve problems and perform user acceptance testing.
Responsibilities
- Answer, evaluate, and prioritize incoming telephone, Portal, chat, and e-mail requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
- Interview user to collect information about problem and leads user through diagnostic procedures to determine source of error
- Establish yourself as a subject matter expert in our print and order management software and provide an escalated level of support to our centers
- Determine root cause of issues. Escalate to development teams and vendors as needed.
- Perform incident recognition, research, isolation, resolution and follow-up for routine user problems
- Log and maintain all documentation in tickets for calls, voice mails, chats, emails, and walk ups using IT Service Management system
- Make recommendations to reduce call volume and improve related processes and procedures
- Document incidents and consult with outsourced programmers to explain software errors to recommend changes to programs
- As our subject matter expert, collaborate with vendors on enhancements and identify opportunities for improvements to their software that further advance our use of the platform
- Tests software and hardware to perform user acceptance testing and if results meet user requirements
- Writes or revises user Knowledge Base articles as needed
- Provide Tier 2 support as appropriate
- Installs desktop/laptop computers for corporate staff and sets up software, and peripheral equipment
- Other related duties may be assigned
Requirements
- Print Shop, retail shipping or business center experience preferred
- Help desk experience and proficiency
- Positive can-do attitude; flexibility, adaptability, and business acumen
- Strong attention to detail and ability to work under tight deadlines
- Strong numeracy and problem-solving skills
- Technical ability to troubleshoot software and hardware. Network equipment experience a plus
- Self-motivate desire to complete projects by deadline
- Able to work in a fast-paced environment while delivering result and meeting deadlines
Benefits
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Flexible schedule
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Business Unit Manager overseeing material testing labs at viridiusLAB AG in Germany. Leading teams, driving business development, and ensuring operational effectiveness in a dynamic environment.
IT Manager managing M&A IT due diligence and integration for Labcorp in Burlington or Durham, NC. Lead cross - functional teams to ensure timely execution across acquisitions in healthcare sector.
Junior System IT Administrator supporting IT operations in the semiconductor sector. Handling hardware/software inquiries, managing IT assets, and assisting the team with network/server maintenance.
IT Administrator responsible for managing Microsoft Active Directory and Exchange. Engaging in IT projects and supporting datacenter operations in Austria.
IT Support Team Leader overseeing IT support for CMA CGM's UK operations. Managing daily support activities and ensuring excellent customer service for over 500 users.
Sr Manager leading IT Infrastructure at NFPA focused on reliability, security, and performance. Overseeing hybrid on - premise and cloud infrastructure while managing a dedicated team.
IT Support Specialist at Slomin’s Inc. providing technical support and managing local servers and cloud productivity solutions. Balancing end - user support with infrastructure management in a family - owned company.
Court Systems Support Specialist providing first - line technical and application assistance to Nevada court users. Involves troubleshooting, user training, and support for modernization projects.
EIT Engineering Team Lead overseeing operational support for automation processes. Leading a team to ensure rapid incident resolution and platform health while driving continuous improvement.