Provide administrative support to sales teams and partners at RELX, managing orders and customer interactions. Analyze demand and inventory to optimize service levels in a fast - paced environment.
About the role
- Implementation Manager on Customer Success team overseeing onboarding of Allego platform. Driving customer satisfaction and guiding clients to maximize platform value and user adoption.
Responsibilities
- Lead and manage new customer implementation projects with multiple integrated workstreams in a way that sets them up for long term success.
- Develop and manage comprehensive project plans and timelines, proactively identifying potential risks and roadblocks.
- Act as the Allego Product expert, consulting the client on a prescriptive approach for feature configuration, and training Project Teams to ensure they become self-sufficient with Allego.
- Serve as a trusted advisor, confidently guiding customers on best practices to maximize platform value & user adoption. Be comfortable pushing back on customer requests that deviate from proven strategies.
- Guide customers on change management strategies and tactics that will ensure a positive experience for sellers and lead to strong adoption.
- Partner with Sales to ensure ongoing strategic alignment around the executive sponsor’s business requirements and success criteria.
- Effectively collaborate & communicate with internal teams (Sales, Product, Support, etc.) to ensure customer requirements are being met.
- Drive customer satisfaction early on by acting with urgency, proactively addressing issues, and regularly collecting feedback from the customer.
- Ensure a smooth transition to the post-implementation CS team at the end of the implementation.
- Consistently update and maintain data in internal systems to support the business need to measure implementation project and customer account health.
- Contribute to the ongoing refinement of Allego's implementation methodology and best practices based on lessons learned and evolving customer needs.
Requirements
- **Experience You'll Bring:**
- Proven experience (5+ years) in managing complex SaaS client implementation projects, including the onboarding and relationship
- Strong project management skills, including the ability to develop and execute project plans to manage timelines and mitigate risks.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively consult and guide customers on best practices.
- Strong interpersonal skills and experience initiating and building positive relationships both internally, and with customers
- Self-motivated, proactive team player with innovative ideas to drive client loyalty, retention, and expansion.
- Strong organizational and time management skills with the ability to manage multiple projects simultaneously and set proper expectations
- Technical aptitude and the ability to understand and consult on product feature configuration
- Highly detail oriented and quality driven, with a strong sense of ownership and accountability.
- Ability to thrive in an extremely fast paced and evolving environment while maintaining a positive attitude
- Bachelor’s degree or equivalent
- Proficient in Google Suite, Saleforce.com and Microsoft Office (Outlook, Excel, word, and PowerPoint) experience a plus
- Project Management Professional certification preferred
- Previous Team Lead or Leadership experience in a Project Management function is preferred
Benefits
- Allego offers a comprehensive and competitive benefits program that enables employees to choose the
- benefits that best fit their needs and the needs of their families. Full-time new hires are eligible for most benefits on the first day of employment. The following is a summary of the benefits offered to Allego
- Health Insurance
- Unlimited PTO
- 401K match
- Wellness programs
- Flexible schedule
- Sabbatical
- **This position is posted as hybrid, however remote candidates may be considered.**
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Alcatel Implementation Engineer managing technical implementations of ALE communication solutions with a focus on project execution and customer needs. Engaging in hybrid environments and ensuring system integration and support.
Implementation Engineer at Veovo developing and maintaining solutions for airport operations. Focusing on passenger predictability and workflow optimization through data analysis and sensor configuration.
Customer Engineer responsible for diagnosing and repairing ATMs and self - service systems. Role involves installation and maintenance within the UK region ensuring customer satisfaction.
Customer Engineer installing and servicing ATM hardware for NCR Atleos. Building customer relationships and ensuring equipment performance in South Africa.
Customer Engineering Account Manager role focuses on delivering exceptional customer service and technical expertise for aircraft retrofit solutions. Engaging with airline and leasing customers for their modification needs.
Regional Client Implementation Team Manager leading a team through successful client onboarding at Equitable. Ensuring adherence to quality and turnaround standards in Implementation processes.
Client Implementation Consultant responsible for client onboarding and process optimization at Equitable. Managing projects and ensuring exceptional client experiences during implementation.
Implementation Manager leading customer projects and managing implementations for an AI - native SaaS platform. Focusing on enterprise - level solutions in a hybrid work environment.
Implementation Specialist at Zelis delivering healthcare solutions for payer clients. Collaborating with teams to ensure successful product implementation and client satisfaction.