Customer Service Specialist providing debt negotiation for telecom products and services. Offering solutions via active/receptive voice support in São Caetano do Sul, Brazil.
About the role
- Credit & Collections Analyst managing accounts receivable portfolio of diversified customers. Building effective relationships to optimize collections and mitigate loss exposure.
Responsibilities
- Manage an accounts receivable portfolio of diversified customers
- Build effective customer relationships and collaborate with partners to maximize collections
- Prioritize work to achieve collection metrics
- Use software tools for executing collection strategies
- Ensure timely responses to customer inquiries and billing errors
- Monitor assigned portfolio to mitigate loss exposure
- Initiate follow-ups on operating conditions for approved credit files
- Compile information for reporting in a timely manner
Requirements
- BS/BA in Finance, Accounting, or other Business degree preferred
- 2 - 5 years of related experience required
- Excellent interpersonal skills
- Ability to negotiate and effectively communicate judgments
- Experience with risk analysis and receivable collection a plus
- Detail oriented and organized
- PC literacy required
- Strong customer service and general office experience preferred
Benefits
- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with 6% company match and no vesting period
- Health Savings Accounts
- Flexible Spending Accounts
- Disability Insurance for Short-Term and Long-Term coverage
- Life Insurance with option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program with up to $2,000 in rewards
- Employee Discounts through Perks at Work
- Community involvement opportunities
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