Bilingual Customer Support Specialist managing inquiries and support for contracts in a medical device firm. Collaborating with internal teams and managing customer communications.
About the role
- Customer Care Delivery Specialist providing support for HR procedures and employment benefits in Dutch and English. Assisting clients’ employees through various communication channels at Alight Solutions.
Responsibilities
- Providing support for the clients’ employees who contact us with questions about HR procedures or their employment benefits through various channels (phone, webchat or other).
- Explaining how to use the online HR systems.
- Investigating more complex cases.
Requirements
- Excellent English: C1 minimum
- Excellent Dutch: C1 minimum
- Adaptability and attention to details
- Excellent written and verbal communication skills
- Self-motivation and willingness to learn
- Experience in Customer Care is a plus, but not required.
Benefits
- Private medical care
- Life insurance
- Pet insurance
- Benefit platform (MultiSport card, tickets, vouchers, and many more)
- Career Growth Opportunities
- Work-Life Balance
- Extensive ongoing training program
- Remote or Hybrid work
- Great work atmosphere; we value our positive and productive work environment, open and honest communication, and are committed to excellence
- Opportunities to engage in many events, activities and charity initiatives
- Modern office in a convenient location in Kraków.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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