Technical Account Manager guiding clients in adopting the Reputation platform effectively. Collaborating with client teams and managing integration projects in a hybrid work environment.
About the role
- Technical Account Manager overseeing operational excellence of quantum system at Alice & Bob. Collaborating with teams to ensure reliability and service continuity with client stakeholders.
Responsibilities
- Ensure on-site operational excellence of the quantum system
- Monitor system health, performance, and availability using internal tools and dashboards
- Anticipate risks and proactively prevent incidents
- Perform first-level diagnosis and troubleshooting on complex hardware and software systems
- Manage incidents, tickets, and service continuity
- Own the incident lifecycle from detection to resolution
- Ensure SLA compliance and fulfill contractual commitments
- Produce incident analyses, root cause summaries, and corrective action plans
- Act as the technical interface with the client
- Represent Alice & Bob within the client’s operational governance structures
- Participate in operational committees, reviews, and performance reporting
- Build trusted relationships with client stakeholders and scientific users
- Coordinate internal technical stakeholders
- Escalate complex issues to expert teams (R&D, Engineering, Tech Ops)
- Provide structured field feedback to improve products and operations
- Contribute to operational documentation and the knowledge base
- Support continuous improvement and operational readiness
- Participate in operational readiness reviews and audits
- Contribute to service delivery process improvements
- Support alignment between operational reliability and scientific usage
Requirements
- Hard Skills
- Operation of complex technical systems (hardware/software integration)
- Incident management and troubleshooting
- System monitoring and operational tooling
- Technical reporting and KPI tracking
- Client-facing technical communication
- IT knowledge (administration, networking, systems, Python, etc.)
- Soft Skills
- Strong ownership and accountability
- Structured, rigorous, and solution-oriented mindset
- Ability to operate autonomously on a client site
- Excellent interpersonal skills and diplomacy
- Calm and effective under pressure
- Education
- Master’s degree in Engineering (Electronics, Computer Hardware, Applied Physics, Systems Engineering, or related fields)
- Minimum 7 years in one or more of the following contexts:
- Technical Account Management
- On-site technical support / field engineering
- Operation of advanced scientific or industrial systems
- Complex infrastructure or high-availability environments
- Languages
- French: Fluent (mandatory – client environment)
- English: Proficient (mandatory – internal communication)
Benefits
- Our success is your success: participate in our BSPCE plan
- Direct IP compensation: earn substantial bonuses for driving the core patents that define our quantum architecture
- Flexible remote policy, up to 40% per month
- Parental plan including additional benefits such as childcare support or additional days off to care for children under 12
- Subsidized membership with Urban Sports Club
- Mental health support via moka.care
- 25 days of vacation (as per French law) + RTT
- 50% coverage of transportation costs (as per French law), or an annual allowance for dedicated bicycle commuters
- Competitive health coverage with Helium/Axa
- Meal vouchers with Swile, and access to a fully equipped and regularly stocked kitchen
- Company-covered French language courses for those interested
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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