Hybrid Implementation Consultant, CRM

at Aliare

• Job title: Implementation Consultant, CRM
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, Goiania, Brazil

About the role

• Consultor de Implantação (CRM) assisting clients in the agricultural software sector with system configurations and user training. Engaging in documentation and integration analysis for business processes.

Responsibilities

• Perform system implementations at client sites;
• Carry out and monitor system configuration;
• Define business requirements together with the client;
• Document the identified processes and develop corresponding workflows;
• Analyze process adherence and compliance;
• Identify implementation requirements and potential changes during the project;
• Specify use cases for development;
• Validate proposed changes with internal and external stakeholders;
• Monitor and track client requests;
• Define usability guidelines;
• Identify the need for system updates;
• Identify, document and present required data integration flows with other systems;
• Perform system tests and simulations;
• Create process, configuration and operations manuals;
• Track and manage requests and outstanding issues;
• Support interface testing;
• Oversee acceptance tests (user acceptance testing - UAT);
• Conduct system sign-offs with the client;
• Provide consulting on operational processes;
• Train users on system usage;
• Provide post-implementation services and support;

Requirements

• Bachelor's degree or currently pursuing a degree in IT, Agronomy, Accounting, Business Administration, Marketing, Sales or related fields;
• Basic knowledge of integrated systems management;
• Basic understanding of general business processes;
• Basic knowledge of CRM systems;
• Basic knowledge of operating systems;
• Basic knowledge of office productivity suites (e.g., Microsoft Office);
• Basic to intermediate knowledge of SQL queries;
• Willingness to travel;
• Proficiency in Spanish is considered a plus;

Benefits

• National health insurance plan;
• National dental plan;
• Life insurance;
• Flexible benefits (food/meal allowance);
• Transportation allowance;
• Commuting / home office allowance;
• Corporate University (training programs);
• Educational partnerships;
• Annual performance-based awards;
• Employee referral bonus;
• Length-of-service recognition awards;
• Gifts for employees' newborn children;
• Birthday gift;
• Pleasant work environment with a fully equipped kitchen and an afternoon snack;