Customer Service Executive providing support for accounting software clients in a fast - growing UK business. Managing client inquiries and resolving issues while maintaining high satisfaction levels.
About the role
- Sales Support Specialist role at Prinova focusing on supporting commercial teams and enhancing customer experience. Involves coordination with logistics, sales, and quality departments for order management.
Responsibilities
- Taking, confirming and inputting customer orders
- Monitoring customers and liaising closely with commercial, logistics and quality departments
- Inputting purchase orders
- Dealing with customer queries and responding in a timely manner
- Sending requested quality documents to customers and liaising with the Quality team when necessary
- Sending product samples to customers when required, including handling samples in the office or coordinating with warehouses
- Sending price quotes to customers, liaising with the Product Management team and collecting necessary information
- Assisting with lead qualification
- Arranging and following up on samples
- Logging opportunities and quotes in the CRM system
- Supporting sales reps with follow-ups on open quotes, opportunities and sample requests
- Updating CRM data to ensure sales reps have accurate and up-to-date information
- Assisting with the preparation of tender documents or contract renewals
- Acting as the first point of contact for internal requests on behalf of the sales team
- Ensuring sales reps are informed of any customer issues, delays or operational changes
- Liaising with the Finance team on the creation of new customers and the updating/uplifting of credit limits
- Monitoring shipments to customers when necessary and ensuring high levels of customer service
- Reviewing and controlling stock levels for key accounts, ensuring sufficient inventory for contracts
- Producing reports for senior managers
- Making travel arrangements for senior managers and, as required, for members of the commercial team
- Any other task at manager’s discretion
Requirements
- Fluency in English is essential and an additional European language is highly desirable
- Proven experience in a commercial, sales support, or analytical role. Strong attention to detail with the ability to manage multiple priorities in a fast-paced environment.
- Excellent communication, interpersonal, and customer service skills (internal and external).
- Advanced Excel proficiency (e.g., pivot tables, VLOOKUP, formulas); Power BI or similar BI tools are highly desirable.
- Sound understanding of CRM and/or ERP systems and their functionalities.
- Confident interpreting data and providing actionable insights to support commercial teams.
- Professional, proactive, and results-driven with a strong business acumen.
- Able to work under pressure, meet deadlines, and adapt to an evolving business environment.
- Commitment to customer service (internal and external)
Benefits
- Personal growth, including training and development opportunities
- Health Cash Plan
- Subsidised gym membership
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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